Join Our Team

We’re looking for the team members of a customer services team to provide support for our growing practice. Our customers’ success is vital to our business and helping them achieve success is your primary objective.

You’ll have outstanding written and spoken English skills.

You will be someone who enjoys and has experience of working in Customer Services and support roles who will own and manage the success and long-term retention of new and existing customers. It will be your advantage if you’ve worked with ERP, order management or ecommerce software such as:

Microsoft Dynamics 365

ODOO

SAP

Netsuite

Oracle Cloud

Responsibilities:

Provide day to day support to customers and work with developers to reproduce and resolve problems.

Prioritise issues and manage through to resolution always ensuring customer satisfaction.

Develop and maintain long-term relationships with customers.

Coach and guide customers on how to discover and realize the maximum possible value of their investment.

Contribute and advise to ensure continual improvement to support/user training material.

Contribute and advise strategic improvements to software and services provided.

Skills:

Proactive, fast learner, clear thinker, problem solver.

Excellent spoken and written English.

Ability to prioritize, multi-task, and perform efficiently under pressure.

Attention to detail, tenacity, and ability to work alone.

Resilient: Never satisfied with ‘no’ for an answer; you’re able to withstand and recover quickly from difficult situations.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to contact@simcllc.com. In return, we’ll be in touch asap.

We’re looking for the team members of a customer services team to provide support for our growing practice. Our customers’ success is vital to our business and helping them achieve success is your primary objective.

You’ll have outstanding written and spoken English skills.

You will be someone who enjoys and has experience of working in Customer Services and support roles who will own and manage the success and long-term retention of new and existing customers. It will be your advantage if you’ve worked with ERP, order management or ecommerce software such as:

Microsoft Dynamics 365

ODOO

SAP

Netsuite

Oracle Cloud

Responsibilities:

• Discover and develop a comprehensive understanding of typical customer workflows and business challenges.

• Discover and prioritize prospect and customer needs.

• Appropriately map Salesorder.com features and associated business benefits to address needs.

• Working with business analysts and developers to craft solutions that combine a mix of:

  • customizations

  • integrations with 3rd party products

  • data migration

  • product and recommended process changes

  • training

• Coach and guide customers on how to discover and realize the maximum possible value of our customer systems.

• Organise and lead a team of resources to deliver solutions and implement Salesorder.com to meet customer and internal objectives.

• Provide day to day support to Customers and work with Developers to reproduce and resolve problems.

• Develop and maintain long-term relationships with customers.

• Evangelize the capabilities of any cour customers solutions directly and indirectly by working with content experts to create meaningful case studies that persuade and convince prospects to buy and customers to stay.

• Contribute thought leadership and best practices to our teams.

Skills:

• Pro-active, fast learner, clear thinker, problem solver.

• Reliable spoken and written English.

• Consulting to drive results and customer satisfaction.

• Good at creating realistic plans, coordinating resources and leading a team to success.

• Prioritize, multi-task, and perform efficiently under pressure.

• Energy and enthusiasm are your hallmarks; you love the creative process and think outside-the-box, wowing people with your exciting angles and quality work.

• Resilient: Never satisfied with ‘no’ for an answer; you’re able to withstand and recover quickly from difficult situations.

You’ve relentless curiosity; you’re not afraid to ask hard questions or even challenge those above you. Most of all you’ve considerable attention to detail, and you always finish what you’ve started. Which means you’re organized with a great work ethic. Ideally, you have a working knowledge of the software development process and software design.

We’ll continuously train you and help you develop a broad set of skills, and we’ll expect you to be on constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

To begin with, you’ll work from home, receive training and be part of the process of setting up an office and building a team. If you fit we’ll offer you a competitive salary, great benefits, and a great working environment.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to contact@simcllc.com. In return, we’ll be in touch asap.

You will lead and own the process of discovering and delivering solutions to integrate or enhance our ecommerce order management platform.

Working alongside the Customer Services team, you’ll quickly understand the business and technical challenges to either research or work with our engineers to design, estimate and propose solutions to our prospects and customers.

You’ll explain in simple terms the functions and benefits to non-technical customer stakeholders. If your solution is accepted, you’ll work with developers to build, test, document and deploy the solution to meet deadlines and achieve customer satisfaction.

Responsibilities

• Capture and develop functional specifications and system design specifications.

• Own and manage the project, estimation, deliverables, and budgets.

• Manage resources following project schedules.

• Manage customer expectations effectively.

• Lead testing and quality assurance.

• Deliver informative, well-organized presentations.

• Communicate difficult/sensitive information tactfully.

• Define reporting and alerting requirements.

• Help design, document and maintain system processes.

• Ensure issues are identified, tracked, reported on and resolved promptly.

• Report on common sources of technical issues or questions and make recommendations to engineering and customer services teams.

• Always be on the lookout for ways to improve monitoring, the discovery of the problems and deliver better value to our customers.

• Push creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Professional Qualities

• Outstanding listening skills.

• Solid written and spoken English.

• Can generate enthusiasm and buy-in of stakeholders.

• Relentless and pragmatic problem solver.

• Spatial thinker.

• Ruthless attention to detail.

• Reliable ambassador and relationship builder.

• Likable personality.

Proven experience of:

• Gathering requirements and business/systems analysis.

• Understanding web application programming, database, and system design.

• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.

• Planning and managing projects to budget and deadlines.

• Quality Assurance and testing.

• Generating process documentation.

• Technical writing.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to contact@simcllc.com. In return, we’ll be in touch asap.

• We are building a software engineering team .

We’re looking for an outstanding expert in professional software skills recruitment to lead the discovery and recruitment process. You must be able to prove you have the relevant experience. We’ll need recent references.

We intend to recruit the following bi-lingual professionals who will be mainly remote or on-site.

• An engineering team leader.

• Business Analysts / Project Managers – with solid English skills.

• Java developers – all levels.

• PHP developers – all levels.

• Customer technical support experts – ecommerce and order management or ERP/CRM.

• Account managers.

• Sales Engineers.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to contact@simcllc.com. In return, we’ll be in touch asap.

• You’ll be teaching our customers how to get the best from their erp/crm or ecommerce order management and accounting software. You’ll deliver training in person via GoToMeeting to small groups of stakeholders. You’ll work with customers, prospects and our technical teams to figure out optimal ways to model and operate their workflows in our software.

• You’ll be creating educational walkthroughs and videos using tools from Pendo.io, Techsmith, etc. You’ll build a comprehensive library of educational material.

• You’re a great listener. You are an outstanding teacher and communicator. Your attention to detail and precision is faultless. You know how to get and fixate an audience’s attention. You can quickly grasp and explain complex concepts and present explanations in conventional and unconventional ways.

• You’re a warm and personable team player. You’re passionate about technology, and your enthusiasm is both infectious and memorable. Finally, it goes without saying that your written and spoken English is sound.

• If you think you comfortably fit the above requirement, then we’re super excited to meet you.

Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to contact@simcllc.com. In return, we’ll be in touch asap.