Pickup Driver FAQ

• What are Pickup Routes?

  • Pickup routes are an exciting and innovative way to earn with Veho that allow drivers to navigate directly to their first stop from home, pick up customer packages, and drop off at a local facility. 

• Can I still do delivery routes as well?

  • Veho Pickup routes are an added option available to drivers. Once registered, you can take both delivery and pickup routes as you please. 

• Where do I start my route?

  • Veho Pickup routes allow you to navigate directly to the first stop on the route (usually the customer nearest to your starting location) instead of having to start at a warehouse.

• Where do I end my route?

  • After completing all pickup stops, you will make your way to a conveniently located drop off location where you’ll unload your vehicle and document your packages with some photos! Please reach out to your dedicated support chat in the Veho Driver App for more information. 

• Do I use the Veho Driver app for pickups?

  • Yes! Please download  the newest version here: iOS & Google Play

• How do I get started?

  1. 1. Complete your driver registration and onboarding process.

     2. Download the Veho Driver App.

     3. Wait for a push notification from Veho notifying you that routes are available. 

     4. Tap “Route Offering” and swipe down to refresh the page.

     5. Tap on the route you wish to confirm; a route summary screen will appear.

     6. Tap “Request Route” button.

     7. All routes you signed up for will appear in the “My Routes” tab. Make sure you swipe down to refresh this screen.

• How will I receive pickup route offers?

• • The evening before the route is scheduled, check the Veho Driver App for pickup route offers!

  • Pickup offers are orange in the Veho Driver App

  • Check your city's offer schedule. 

• How often are routes offered?

  • Routes are offered every evening via the Veho Driver app! Check the offer schedule in your city. 

• What time do I start? 

  • Most routes start at 8:00 a.m. local time. You are able to review the map of your stops up to an hour before the start time, and pressing the the "Start" button alerts customers on your route that you're on the way. Reach out to support in the Veho Driver app if you need help. 

• How do I use the Veho Driver app? 

  • After navigating to a stop and picking up the scheduled package, please place the item in a Veho-provided bag. Next, apply a Veho Sticker to the bag and scan it into the app!  Best practice is to take a clear photo of the label on each package that allows the text to be clearly read. 

• Do I have to go in the order shown in the app?

  • Best practice is to complete stops in the order given in the app, but if you’d like to change the order please reach out to the support team! 

• How can I get help if I’m confused, stuck, or just not sure about something?

  • Reach out to your dedicated support chat in the Veho Driver app! 

• What do I pick up? 

  • Tour All Pickup Items 

• How do I find my pickup item at a customer's stop?

  • Double check instructions and search the customer’s doorstep area.

  • Ring the doorbell if available or knock (unless instructed otherwise).

  • Call the customer two times. Customers may not answer the first time.

  • Leave a voicemail if the customer doesn’t pick up. 

  • If you’ve tried all of the above, contact support in the Veho Driver app. 

  • Wait at least 5 minutes for support to respond before skipping. 

• What if I arrive and there’s no package?

  • First, best practice is to contact the customer. Next, please contact support for guidance. Your support team often has access to more comprehensive information, and is able to reach the customer with more success. They will do their best to respect your time and effort. If you do skip a stop, please take a photo of where you’d expect the package to have been and include a note describing the situation. 

How To Skip A Stop 

• What if the customer isn’t responsive, how long do I have to wait?

  • Best practice is to wait at least 5 minutes at the doorstep. 

  • We want to give customers a fair chance to get you their package so we ask that you text or call customers if you’re not getting a response. 

  • If there’s no response, please ask Support for assistance, and they can advise you accordingly. Your time is valuable. 

• What will I be picking up? 

  • We pick up various package types! 

  • Please look for each stop's instructions and package descriptions for more details. 

• What if there are multiple packages? 

  • You might occasionally arrive at pickup stops to discover more than one package. In order to avoid accidentally taking away a recent delivery the customer is expecting, it's highly recommended to check the dates on the label and connect with a support agent for clarification. If the dates on the label are not for the current day, check in with support. When you complete a stop with extras, it would be best practice to add some simple notes indicating the number of packages picked up. 

• The app supports the ability to scan multiple packages per stop if the customer has selected this option. Please apply a sticker to each one and scan them each in the app. 

• Why do I need bags?

  • Pickup items are sometimes provided by customers without packaging. 

  • Bagging items protects them from transportation conditions

  • Bags protect items from adhesive stickers, which should not be placed directly on items. 

• When do I need to use a bag?

  • Occasionally, customers will leave items for you to pick up without a bag. 

  • Please verify that the item is correct by reaching out to the customer.

  • After verifying, place the item inside the Veho bag and seal it shut

• What if the item doesn't fit in the bag?

  • Some items won't have their own packaging, but still need a sticker. 

  • Use your best judgement to physically join the bag to the item (tying, sliding, etc.)

  • Stickers should not be applied directly to pickup items

• What if I run out of bags? 

  • Any items missing bags will need to be bagged at drop off with your warehouse's supply of bags. 

• Where do I get bags?

  • Feel free to ask staff at drop off! 

  • Please check your local warehouse's facility guide for more information. 

• How many do I need? 

  • Please maintain a supply of 30 bags at all times for your next route. 

• Why do I need to use stickers?

  • Applying stickers are part of the standard process for all pickup routes.

  • Stickers have QR codes on them that help us track the pickup items.

  • Associating a pickup item with a sticker gives our customers an awesome experience. 

• When do I use stickers?

  • If you pick up any item from a customer's doorstep, it should be given a sticker. 

  • If you are dropping off at the warehouse, each item should have a sticker before you leave. 

• How do I use stickers?

  • It's best to ensure you have the correct item before applying a sticker.

    • If the item doesn't have any packaging, place it in a bag. 

    • If the item already has packaging, do your best to dry off the package. Moisture will weaken the adhesive bond.

  • Locate the item's label from the original delivery and cover it up with the Veho QR Code sticker.

    • Remove the thin white backing paper.

    • Carefully place the adhesive portion over any existing labels to the best of your ability.

  • Only one sticker is needed per pickup item, but there may be multiple packages per stop. 

  • Scan the sticker in the Veho Driver app when prompted. 

• Where do I put stickers?

  • Stickers only go on bags or packaging, not directly on pickup items.

  • The strong adhesive material can damage pickup items. 

  • It's best to cover any existing labels on packages you're picking up.

• What if the sticker falls off?

  • If a sticker falls off, please do your best to note which package it came from and notify support. 

• Where do I get more?

  • Veho Stickers should be available at your Veho facility's drop off area. 

  • Ask staff for help at drop off if you don't see any. 

  • Please review your local facility guide for more information. 

• What if I run out while on my route?

  • Please notify support.

• How many do I need? 

  • Please maintain a supply of 30 stickers at all times for your next route. 

• Where do I take the packages?

  • The Veho Driver App will automatically navigate you to the drop off location. 

  • Your final stop on the route will be a storage unit or warehouse that we’ve specially designated for dropping off packages. 

• How do I use Veho's Storage Units?

  • Please view the Padlock Guide.

  • Please view your local Facility Guide.

• What do I do at Drop Off?

  • When you arrive, please ensure each pickup item:

    • • Has been bagged if needed

      • Has been given a sticker (ideally the sticker is placed over any pre-existing labels) 

      • Has been scanned an additional time for drop off in the Veho Driver App

• What if the customer’s pickup isn’t in a bag?

  • Please place it carefully in your Veho-provided bags. Occasionally, customers will leave items for you to pick up without a bag. 

  • Please verify that the item is correct by reaching out to the customer. 

• Where do I get more stickers and bags?

  • In each Veho facility there will be bags and stickers available for you to restock on. 

  • Please take about 30 of each so that you have enough for your next route! 

• How often do I get paid?

  • Routes completed Monday and Tuesday will be paid by Friday.

  •  Routes completed after Tuesday will be paid the following Wednesday. 

• How much do I get paid?

  • Route earnings vary from route to route and are dependent on a variety of factors. 

• How do I set up payments?

  • Please visit our Help Center for more information or contact support@shipveho.com