SAIL TelePrEP Frequently Asked Questions (FAQs)

• SAIL TelePrEP is the PrEP refill delivery service of SAIL Clinics (Calamba, Cavite, Makati, and Caloocan).

• We will send an HIV self-test kit and your PrEP refill to your preferred delivery address within the Philippines via courier.

• Existing SAIL Clinic PrEP clients or those planning to start taking PrEP under SAIL Clinic within the Philippines

• Consented to receive PrEP kits via delivery at their preferred location and provide pictures of their HIV test result to the TelePrEP team

• Able to receive SMS, voice calls, or video calls on their cellular phone

• The HIV self-test kit and PrEP are currently free of charge. 

• Deliveries via LBC are free until the end of April 2025. Depending on where the package will be delivered, cost will range from 100 to 160 pesos.

• Client will pay delivery fees for other courier providers they wish to book instead (e.g. Grab, Lalamove)

• It's a quick and convenient service for eligible clients.

• Your requests will be handled by our team of trained agents.

• You help decongest the clinics so they can manage their time & space better.

• No, you can give another location (e.g., office), but just make sure someone can receive it.

• We can also arrange for LBC branch pickup instead. 

  • Note that LBC deliveries may require showing government issued IDs to verify identity. They also need complete address details (e.g., house number, barangay)

• You may get tested for creatinine and other sexually transmitted infections (STIs) in diagnostic centers (e.g., Hi-Precision, Sto. Domingo) near you and send us a soft copy of the result via:

> Viber of the TelePrEP hotline (09171527245),

> Telegram of the TelePrEP hotline (09171527245), or

> the teleprep@ship.ph email.

• The refill package includes a lab request slip from the clinic if needed.

• Set your 15 to 20-minute call appointment with us via: https://linktr.ee/sailteleprep

• We will book the delivery after our call, where we will update/confirm your client info, HIV risk assessment, and delivery details.

• Please provide your HIV self-test result within 48 hours of receiving the kit so we can update your status in our records.