1. Learn from your Shara Community Lead how Shara financing can grow your business.

2. Submit your KYC documents including:

3. 3 - 6 Months Bank Statements

4. Proof of Business registration

5. A picture of your business

6. Provide information on the goods you believe would be best suited for Shara financing.

7. Wait for confirmation that your application has been reviewed. A Shara Community Lead will get in touch to support your activation on Shara.

8. Grow your sales and start offering Shara financing to your best customers.

1. Go to the "More" tab and fill out your business and personal details.

2. Add your payment details.

3. Create a memorable PIN, needed to complete your transactions.

4. Go back to the "More" tab to edit your details in the future.

1. This means that you can finance any number of customers with different amounts, as long as they all fit within your available financing limit

2. Each purchase you finance will need to meet the minimum and maximum amount limit per customer as guided in the app.

3. You can finance the same customer more than once, but they must stay within a total amount.

1. Existing BNPL transactions will be paid back as usual, but instead of topping up a Merchant's old limit, customers' on-time repayment will contribute to their Shara Score which will then determine how many additional customers they will be able to finance each month if eligible.

2. Once you are onboarded to Shara financing, you will no longer be able to use your drawdown limit, though you will still need to collect repayments from those customers. As those customers repay, you will get access to more and more customers each month.

3. However, Shara financing will serve as a large replenishment and a big base of new customer financing for you each and every month.

1. Keep asking your customers to pay on time, so you can grow your Shara repayment score. Your Shara Score grows faster when your customers pay back on time through the Shara Customer App (available on the Google Play store)

2. Your limit will be increased once a month based on score and business profile.

1. You will be replenished each time your customer fully completes a repayment. If your customers make repayments early then you will get replenished early. 

2. Get auto replenished as long as your repayment score is above 50 with no outstanding overdue payments. 

🎥 Click here for a demonstration of how auto-replenishment works.

Let’s use this example to demonstrate how auto-replenishment works. 

• A merchant with a facility limit of NGN100,000 has initiated a full drawdown with 3 different limits - (a) NGN40,000, (b) NGN30,000, (c) NGN30,000 across different tenors. 

• If the NGN40,000 limit was drawn for 30 days and the other NGN30,000 limits are for 8 weeks, then the merchant could have her first replenishment on day 31 day if her customers repays at the due date.

Your Shara Score shows you how well your customers are paying back their weekly repayments on time. A good Shara score will grow your financing limit each month.

• When you become a Shara Merchant you are automatically assigned a Shara Score of 50.

• As your customers repay on time, your Shara score goes up; if your customers do not repay, your score will go down.

• The better your Shara score is, the more your financing limit will grow and the more customers you will be able to finance.

1. Your customer is required to pay a down payment in order to show commitment to their Shara customer financing.

1. KYC is a way for Shara to verify your identity and suitability before offering you any financial services.

2. Shara asks that you submit documents such as a business address, national ID number, proof of business registration, picture of your business etc for review.

3. A Shara Community Lead will be in touch to onboard you onto Shara.

You can request payments using the following method:

1. 1. 1. 1. 1. Open the Shara app

            2. Select "Sell to a customer" on the homepage

            3. Select Shara Flex or Shara Rebate

            4. Select a client from your contact list or add their phone number.

            5. Enter the amount and follow the steps on the screen

            6. Select push payment and a payment link will be sent to your customer for them to complete the transaction.

1. Go to the "Customers" tab

2. Click on the customer who has a late payment

3. Click "Pay Now"

4. Enter the amount and confirm the payment.

5. A receipt with the repayment amount will be created for you to share with your client.

6. Repayments Tutorial

1. Open the Shara app.

2. Click on the "Wallet Balance Amount" dropdown on the top right of your homepage

3. Your wallet balance should appear.

4. You can use your Shara wallet to deposit and withdraw funds to and from your external account.

1. Please check your network connection and if you have sufficient data bundles.

2. Update the app.

3. Log out and Log back in.

4. Reach out to Customer Support on the App for more information.

1. Open the Shara app

2. Click on the "More" tab

3. Click on "Invite code" and share via WhatsApp or SMS

There is no limit to the number of people you can invite, as long as you are up to date with your weekly payments and you have no overdues.

Any good-performing Shara Merchant can become a Shara Community Lead. As a Community Lead, your job is to encourage the group of merchants assigned to you to have consistent on-time repayments.

We are looking for smart field officers that can engage and pitch to small business owners face-to-face.

1. Have you been selling FMCG or consumer products to small retailers?

2. Do you know how to deal with small business owners in Nigeria?

3. Can you pitch a product with confidence and identify a good business?

If this sounds like you or someone you know, send your information to info@shara.co, subject line “Community Lead Application - Nigeria.”

1. Please reach out to the customer support channel.

2. Open the Shara app.

3. Click on the "Settings" tab

4. Click on "Help, Support and Complaints"

5. Submit your question and include as much detail as possible.

6. Our customer support team will reach out on the support channel with feedback.

1. Please wait a few moments, our customer support team will reach out on the support channel with feedback.

1. Please check if you have disabled promotional messages.

2. If you are using a Safaricom line, please dial *456# to enable promotional messages 

3. Try log in to the app again

1. Our customer support team will reach out on the support channel with feedback.

Shara has a 24 hour support center. You can access Shara’s support center by clicking “Contact Support” in the Settings menu in the Shara App. The support team is well trained to address common complaints and concerns. Any issues relating to the technical aspects of the Shara App and its systems are routed to Shara’s support engineers. Any complaints relating to the terms and conditions and repayments of Shara facilities are routed to Shara’s internal credit risk team.