Privacy Policy

Effective Date: March 13, 2026

1. Introduction

Welcome to C.A.L.M Spaces, an application operated by the Holistic Wellbeing Unit at SGT University ("we," "our," or "us"). We are committed to protecting your personal information, safeguarding your privacy, and providing a secure environment for mental wellness support.

This Privacy Policy forms a prominent disclosure explaining how we collect, use, and protect your information when you use our mobile application (the "App" or "Service"). By accessing or using the App, you agree to the practices described in this Privacy Policy.

2. Crisis Disclaimer (Not for Emergencies)

The Service is intended to provide wellbeing support and educational resources; it does not replace emergency medical, psychological, or psychiatric services. In the event of an immediate or life-threatening emergency, or if you are in severe distress, users should contact local emergency services or SGT University Campus Security without delay.

3. Information We Collect

To provide structured, safe, and effective wellbeing support, we limit data collection to the minimum necessary. We may collect the following categories of information:

• Personal Identification Information: Your Name, Student Identification Number, official university email address, and contact details provided during registration.

• Health and Wellbeing Information: Information voluntarily provided during your interactions with licensed psychologists, peer listeners, or trainers. This includes wellbeing assessments, mood tracking data, and related self-reported wellness information.

• Interaction and Usage Information: Records of in-app communications, participation in community forums, and your access to educational or support resources within the application.

• Device and Technical Information: Standard diagnostic data such as device type, operating system version, and general usage analytics necessary to maintain app stability.

4. Location Information (Limited and Purpose-Specific)

The C.A.L.M Spaces application may request access to limited location information, subject to your explicit consent, strictly for safety and service-related purposes.

• Nature of Location Data Collected: Only approximate location information (such as city-level or campus-level location) may be accessed. The App does not collect precise GPS coordinates, conduct real-time location tracking, or access background location data.

• Purpose of Collection: Location information is used solely to:

  • Support emergency response and crisis intervention where there is an immediate concern for student safety.

  • Determine your proximity to the SGT University campus to appropriately direct you to on-campus wellbeing resources.

• Usage and Retention: Location data is accessed only when necessary for the purposes stated above. It is not continuously monitored, stored for profiling, or retained beyond the duration required to address a specific safety or service need.

• User Control: Granting location access is entirely optional. Users may enable or disable location permissions at any time through their device settings. Refusal to grant location access will not limit your ability to use the core wellbeing services of the application.

• Data Protection: Any location information accessed is protected using the highest security and confidentiality standards and is never shared with third parties, except where legally required or necessary to prevent imminent harm.

5. Other Permissions We Request

In addition to optional location access, the App may request the following standard Android permissions to function:

• Storage / File Access: To allow you to securely select and upload documents (via the Android system file picker) for verification or interaction with experts. We only access the specific files you choose to upload.

• Internet and Network State Access: Required for authentication, secure data synchronization, and accessing real-time support services.

6. How We Use Your Information

Information collected through the Service is used strictly to fulfill the following purposes:

• To facilitate mental health and wellbeing support services.

• To provide relevant and personalized wellbeing resources tailored to your needs.

• To ensure student safety through appropriate clinical oversight.

• To manage account authentication securely.

• To improve the functionality, reliability, and educational value of the application.

7. Confidentiality and Anonymity (Tiered Access System)

C.A.L.M Spaces employs a rigorous tiered access system to protect user identity and ensure confidentiality appropriate to the level of care:

• Community Forums: User identities are heavily anonymized. Real names and personal identifiers are not visible to other users within public or group community spaces.

• Peer Listeners and Trainers: These individuals provide essential support without access to users’ real identities or complete student profiles, ensuring a safe, stigma-free environment.

• Licensed Psychologists: Only authorized and qualified professionals affiliated with the C.A.L.M Spaces – Holistic Wellbeing Unit at SGT University may access identifiable user information. This access is strictly limited to clinical assessments, safety interventions, and providing professional support.

8. Data Storage and Security

• Data Localization: All personal, health-related, and interaction data is stored securely on servers managed by the C.A.L.M Spaces – Holistic Wellbeing Unit at SGT University, utilizing a dedicated, secure Supabase infrastructure.

• Security Measures: We implement industry-standard administrative, technical, and encryption safeguards to protect your data against unauthorized access, loss, misuse, or alteration during transmission and storage.

• Third-Party Disclosure: Your personal data is never sold, rented, or shared with external third parties for marketing purposes. Information may be disclosed externally only when strictly required by law or where there is an immediate, demonstrable risk to life or safety.

9. Google Play Developer Policy Compliance

In strict accordance with Google Play’s User Data policies:

• We request only the permissions that are absolutely essential to the core functionality and safety of the Service.

• This Privacy Policy serves as a prominent, comprehensive disclosure regarding our collection, use, and handling of personal and health-related information.

• Our data collection practices are strictly limited to the minimum necessary to deliver effective and safe wellbeing support to our users.

10. User Rights and Data Deletion

We respect your right to control your personal data. As a user, you have the right to:

• Request Access to the personal data currently held by the Service.

• Request Correction of any inaccurate or incomplete information.

• Request Deletion of your account and associated personal data. Please note that data deletion is subject to applicable university record-keeping policies and clinical documentation retention requirements as mandated by healthcare regulations.

To submit any of the above requests, please contact the C.A.L.M Spaces office using the contact details provided below.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect procedural changes, technical updates, or legal compliance requirements. Any modifications will be posted directly on this page, and the "Last Updated" date at the bottom of the document will be revised accordingly. We encourage you to review this policy periodically.

12. Contact Information

For questions, concerns, or data requests regarding this Privacy Policy or our privacy practices, please contact us at:

C.A.L.M Spaces – Holistic Wellbeing Unit
SGT University
Email: helpdesk.calmspaces@sgtuniversity.org

Phone: +91 8527794487 | +91 9711034155

Address: SGT University, Chandu-Budhera, Gurugram, Haryana, 122505

Last Updated: March 13, 2026