Resources for Faculty and Staff
Resources for Students
Latest News on upgrades, repairs, tech things
IT NORMS
Please knock and say, "Hello" first, even if both doors are open. It's hot in here.
You're always welcome to send an email or schedule a time to request help in advance.
If my door is closed, and the Do Not Disturb sign is up, it means I'm on a task that requires my full attention. Please send an Email and I'll get back to you. If it is an emergency, I may already be working on it.
Restarting fixes a lot of problems, I will ask you if you have restarted often. You can help me by restarting your machine first before asking for assistance.
There's a bin and a rack next to my door for outgoing loans or returns. Please use it if I'm not in the office. The dutch door ledge is not a shelf for returns. I have to move the item off the shelf to open the door to enter my office. If I open the door while the item is on the ledge, it could get pushed to the floor. It's safer in the bin or rack.
Prioritization of Requests
Emergencies: Direct impact to the whole building including students, faculty, and staff
-Connectivity outages
-Software outages
Urgent: Direct impact to a large subset of people by grade, by location, or functions
-Mailing list memberships or malfunctions
-Affects teaching/learning, payroll, and billing
Routine: Direct impact a small group or singular function
-Permission to access to resources
-Connectivity issues
Casual: Direct impact to one or two users
-Password Resets
-Software/Hardware Education
Additional Resources: These are not updated and kept for reference only