Troubleshooting

Computer Troubleshooting

1. At least once a week, completely shut down your Chromebook. Shutting it down is a good way to extend the lifespan of your Chromebook and improve it's performance.

2. Try refreshing your page. Sometimes you might need to close and restart the app.

3. Check your Wi-Fi. Be sure you are in range of your router.

4. Google It! Ask a question and get an answer.

5. If your Chromebook is broken or damaged, take it to any teacher. They will help you fill out a Chromebook Repair Form. 

FAQs

My Chromebook won't turn on.

• • Plug it in and leave it to charge for a few hours. Ensure your power cords are plugged in. It could be that your Chromebook sleep mode and is having trouble waking. Restart it by holding down the power button for 5 seconds and then press it again.

My Chromebook is frozen.

• • Hold down the Ctrl Alt Delete buttons at the same time to bring up the task bar. Select 'task manager' and end each task. Or restart your Chromebook.

My internet is slow.

• • Make sure your Wi-Fi is on. 

  • Exit the browser tabs you don't need anymore.

  • Restart your Chromebook.

My computer is slow.

• • Exit out of running programs, browsers, or browser tabs.

  • Turn off your Chromebook for a few minutes.

I only see a blue screen.

• • A Blue Screen of Death (BSoD) — will happen after a critical error that the system is unable to process and repair automatically.

  • Turn off your computer for a few minutes, usually this will fix the problem.

  • If not, then walk through these steps.

  • Make sure your virus scanning software is up to date.