SeedCG Client Guide

How Seed Works

At Seed, our approach is designed to be collaborative, thorough, and client-focused. Here's a brief overview of our process:

Pre-cycle

1. Initial Introduction Call: We begin with an introductory call to understand your organization, key issues, and the challenges you'd like to address. During this call, we'll discuss your goals and the scope of the project.

2. Prospect and Project Intake Forms: To gather detailed information, we ask you to fill out a prospect form and a project intake form. This helps us tailor our approach to your specific needs.

3. Drafting an Issue Tree: Based on our initial discussions, we create an issue tree or hypothesis issue to clearly outline the problems and potential solutions. We then circle back with you to reach a consensus on what is achievable within a 10-week timeframe.

4. Statement of Work (SoW): Once we agree on the project scope and objectives, we draft a Statement of Work (SoW) that outlines the deliverables, timelines, and expectations.

5. Team Assembly: We assemble a dedicated team of 4-6 professional volunteers, including a project manager, based on the skills and background experience needed for your project.

Cycle-kickoff

6. Client Kickoff Call: The project manager and our client success team join you for a kickoff call to hand over the project and ensure alignment on the SoW. This is also an opportunity to ask any clarification questions.

7. Weekly Project Execution and Check-Ins: The team begins working on the project, with regular weekly check-ins to keep you informed and ensure we're on track. We aim to deliver a mid-cycle milestone in week 5 and a final deliverable by week 10.

8. Mid-Cycle & Final Presentation : At the midpoint of the project, we conduct a presentation with you to review progress, confirm that we are on the right track, and make any necessary adjustments. This session ensures that our direction aligns with your expectations. We will have the final presentation in week 10, where the team will present their final findings with you. The client team is expected to join both presentations.

Post-Cycle

• Final Deliverable Handover: Once the project is complete, we schedule a final handover meeting where the team presents the completed deliverables, reviews key findings, and discusses the outcomes. This meeting also allows for any final adjustments or clarifications.

• Client Feedback Session: After the final deliverable handover, we conduct a feedback session to understand your experience working with Seed. This helps us refine our process and ensures that we continue to meet the needs of our clients.

• Client Survey: Shortly after the project’s conclusion, we send out a survey to gather your feedback on the overall process, the quality of the deliverables, and the impact on your organization. Your input is invaluable in helping us improve our services.

• 3-Month Impact Follow-Up: Three months after project completion, we reach out to check in on the progress and impact of the solutions implemented. This follow-up allows us to assess the long-term effectiveness and offer any additional support if needed.

Our goal is to deliver impactful solutions that address your needs and drive your organization forward.