Hearing Aid Issues

Problem #1: My hearing aid is not producing any sound

• Replace the battery and make sure that the batteries are new

• Check to make sure there is no wax blocking any of the surfaces of the hearing aid or earmold

• Open and close the battery door OR turn the hearing aid off and back on

Problem #2: My hearing aid is not loud enough

• Visually examine the hearing aid to make sure there is no wax blocking any of the surfaces of the hearing aid or earmold

• Change the battery

Problem #3: My hearing aids are whistling

• Remove the hearing aid and re-insert it into your ear

• Make sure the seal of the earmold is tight and there are no cracks in the earmold

• You may have wax in your ear canals that should be removed by a physician

Problem #4: How do I clean my hearing aids?

• Wear gloves when cleaning hearing aids.

• When handling behind-the-ear hearing aids, clean the hearing aid surface with wet wipes that don't contain alcohol. This is because they are coated with a hydrophobic coating that is sensitive to alcohol.

• For in-the-ear hearing aids, all kinds of wet wipes can be used for cleaning the hearing aids' surface.

• An alternative to wet wipes is cleaning with a mild soap solution on a hard-twisted cotton cloth. Avoid using excess water that can enter the hearing aids.

• After cleaning, discard the gloves and wash your hands carefully with soap and water or with a suitable alcohol disinfectant.

• Let your cleaned hearing aids dry for one hour.