How to Submit a Request to our Support Team using ServiceNow

  1. Login to ServiceNow (https://servicenow.sdsu.edu) with your SDSUID

  2. Click the button for SDSU Help Desks

  3. Select Create Incident ([Your College or Department Helpdesk])

    1. If it says "Create Incident (SDF Service Desk)", this ticket will be directly routed to SDSU Research Foundation Service Desk

  4. Choose the appropriate Category and Subcategory for your issue. If you are uncertain, simply select "Inquiry/Help".

  5. Please include as much detail as possible in the remaining fields. The fields marked with a red asterisk (*) are required, the rest are optional.

  6. Click Submit