988

Chatting with the 988 Lifeline

Here is what you can expect when starting a chat with the 988 Lifeline.

Step 1 of 5

After clicking “Chat” a new window with a brief survey will open. This 

survey helps our live counselors understand how to best support you 

and takes less than 5 minutes to complete.

Step 2 of 5

When you click “Start a Chat”, you are accepting our Terms of Service.

Step 3 of 5

You will then see a message that indicates we are connecting 

you to a live counselor.

Step 4 of 5

When you are connected, a counselor will say hello and introduce

themselves. Your skilled counselor will ask if you are safe.

Step 5 of 5

After they ask about your safety, they will be calm and comforting, 

listen to you, and provide support. They may also share helpful 

resources.