Support

• To report an issue or bug, please create a Support Ticket. Click here to start.

• Review the article Troubleshooting Login Issues in our Knowledge Base.  Still having login issues, create a Support Ticket. Click here to start.

• Search our Knowledge Base for the answers to your technical questions or support with troubleshooting login, assessment, data quality questions.

• If you have any questions or need assistance with Assessment files (State, College or District), create a Support Ticket.

• If you have a request for a new metric or feature OR you believe a metric/dashboard should be modified or removed, you can submit a request for us to review. Please complete a Feature Request through our Help Desk.  

• Want to learn more about DataZone and how to effectively use it? Fill out this Training and Support Request and our Integrated Data Team will connect with you.

• For Data Governance, policies and practices around data management, student data privacy, data sharing agreements and more, contact Irina Shacter,  Assistant Director, Data Governance at IShacter@sccoe.org

Support coverage is provided from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding national holidays. Support coverage can be prearranged outside of this coverage window by contacting our support team at support@datazone.org.