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Who is a teaching assistant at scaler?
Who is a teaching assistant at scaler?
The Teaching Assistant helps the learners for:
Resolving Problem Help Request (Resolve doubts via chat).
Resolving Concept Help Request (Getting on a call with you)
Taking up Group Help Requests Sessions (Session for learners with the same doubts)
Motivates you to solve more assignments & ask more doubts.
What are the different types of help requests?
What are the different types of help requests?
There are three types of Help Request-
Problem Help Request (PHR) - This type of request can be raised by the learner from the Assignment/Homework tab on the classroom page by clicking on the “Ask for Help” button. You can raise this request for issues related to a problem like TLE, MLE, Unable to understand the question, Problem Approach related doubts, etc.
Concept Help Request (CHR) - This type of request can be raised by the learner from the Lecture video in the classroom tab by clicking on the “Ask for help in this Concept” button. You can raise this type of request for Conceptual/theoretical doubts in a wide range of topics. Your doubts can be like needing a detailed explanation, General discussion, Trouble understanding a point in concept, Unable to apply a concept to practical/programmatic use.
Group Concept Help Request (GCHR) - This type of request can not be raised by a learner. This request is slightly similar to the Concept Help request, the only difference is the discussion prompt is decided by the Scaler team considering the most unsolved problems by the majority of the learners. The GCHR session can be attended by registering for it from the dashboard and only 14 learners can join on FCFS basis.
Note : Please make sure that you elaborate the challenge that you are facing properly with all the details, this will help us provide you better assistance.
How to make the best use of help request feature ?
How to make the best use of help request feature ?
Set a right expectation with the TA
Explain your expectation from the TA ex: I would require help from the TA in the approach, or in debugging the code, etc.
Select relevant tags:
Always try to select the tags that are most relevant to your doubt while raising a PHR, also it is very important to rate and share feedback for every request that is resolved.
Keep an eye on “Replied by TA” tab:
When a TA respond to your request, you will find it in the “Replied by TA” section. If you have any follow up question do ask in the same thread and assign it back to the TA (you can expect a response from the TA within the timeline given to the TA).
Scattered time slot to be selected while raising a CHR:
You are always advised to select scattered slots while raising a CHR because the probability of your request being accepted would be higher.
How do I track my Help Requests?
How do I track my Help Requests?
You can track your requests from the Help Request Section from your Dashboard. You can provide feedback, rate the session/request based on your experience.
Can I choose a specific teaching assistant?
Can I choose a specific teaching assistant?
We do not have an option where a learner can choose a specific TA because our goal is to ensure that the raised requests are claimed in real-time and resolved at the earliest. So every request raised by a learner is visible to every single TA and the one who is available and thinks has sufficient knowledge to address the request, s/he claims or accepts it within time.
Are there any slots that I have to choose from? Can I pick more than one?
Are there any slots that I have to choose from? Can I pick more than one?
While raising a CHR, one can select maximum 5 and minimum 3 slots.
What are the timings to raise a HELP request?
What are the timings to raise a HELP request?
You can raise the help request at any time, between 12:00 noon to 12:00 midnight, the majority of TAs are active during these hours.
Note: Be patient & respect each other time. For every problem help request raised by you, TA has a specific timeline given within which s/he tries to respond if not then it automatically redirects the request to the open pool from where the TAs who are active can claim/accept it.
How to connect with a TA without raising the Help Request?
How to connect with a TA without raising the Help Request?
You can connect with the TA on Slack but if you wish to seek any help from a TA then you have to raise a help request from your dashboard so that the TAs can help you in their best possible manner.
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