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Please note: This was originally intended for STUDENTS to access during remote instruction. Please feel free to share the link to this page with your students as we are NO LONGER providing general access to this Tech Support site.
Please note: This was originally intended for STUDENTS to access during remote instruction. Please feel free to share the link to this page with your students as we are NO LONGER providing general access to this Tech Support site.
A list of Frequently Asked Questions (FAQ) and self-help solutions you can use to try to fix the problem yourself!
Note: you should always try to shut down/restart your Chromebook first, to ensure it has downloaded any updates. Then, if you suspect it's your wifi, follow your cable provider's directions to reset your internet router. If you have a school-issued hotspot, turn it off, leave it off for 10 seconds, then restart it. If none of these steps helps to resolve your issue, keep reading!
1) My Chromebook isn't working or connecting
1) My Chromebook isn't working or connecting
You may need to clear out your Chromebook's cache and cookies. Follow these easy directions to do so, then restart your Chrome browser and give it another try!
How to update the OS on the Chromebook.webm2) I tried Step 1, but it still doesn't work or connect: Updating your chromebook browser!!!
2) I tried Step 1, but it still doesn't work or connect: Updating your chromebook browser!!!
If it isn't your wifi router or cache/cookies history, it may be that your Operating System (OS) is out of date. Follow these steps to check for updates!
3) Can I access my Google Drive while not online?
3) Can I access my Google Drive while not online?
Yes! Follow this simple click-by-click tutorial to set up your Google Drive account so that you make work on certain formats (Docs, Sheets, Slides) while offline.
Create Labels for your Gmail (sausdlearns.net) Inbox
Create Labels for your Gmail (sausdlearns.net) Inbox
Once you have gone through and deleted your unread emails, follow these steps to make sure your inbox organized itself moving forward...
SERIOUSLY, HELP!!! None of the above worked.
SERIOUSLY, HELP!!! None of the above worked.
For Chromebooks, hotspots, or anything else school-issued: Send an email to anuar.shalash@sausdlearns.net
For Google apps, connection issues, or other error messages: Send an email to monica.dalton@sausdlearns.net
***REMEMBER!!!*** Make sure to reach out to your teachers when you begin to experience any of these problems so they know you're on it!
Other Frequently Asked Questions, Help Topics, and other Virtual Learning Resources
Other Frequently Asked Questions, Help Topics, and other Virtual Learning Resources
Need help with other technology areas? Here is an actively running list of videos, tutorials, and other great features to help you!
A) how do i make a copy of a google doc that says "View only?"
A) how do i make a copy of a google doc that says "View only?"
This goes for any file format in the Google Suite (Sheets, Slides, Sites, Forms, etc.)-- if your teacher assigns you something you can't edit, that's because your teacher owns the file, not YOU. This is how to change that!
B) My hotspot is slowing down, or just totally stopped working!!!
B) My hotspot is slowing down, or just totally stopped working!!!
Relax. If you already tried restarting it, and it still won't help you connect, either email Mr. Correa, fill out the request form, or call the school to let us know and we will gladly replace it, as long as you bring back the one that isn't working.
NOTE: School-issued hotspots have DATA LIMITS. Meaning, they have enough data for regular school access for one month, but they'll stop working once they hit the very low 10 GB limit. So please do NOT use the school's hotspot for gaming or watching movies/videos!
C) ATTENTION PARENTS!!! Please download the parentsquare app
C) ATTENTION PARENTS!!! Please download the parentsquare app
SAUSD has partnered with ParentSquare to provide better, faster, and more reliable communication between families and the school. Please click on the link at the left for more details, or visit Saddleback's Family and Community Engagement home page here!
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