Service Quality

To deliver its services to people with disability and their families, SAPHIRA SUPPORTS' must comply with the Victoria Disability Services Act 2006 and the Victoria Disability Services Standards. These are a set of standards that ensure that disability services provide the highest quality services.

The Disability Services Standards are:

1.     Rights - Each person receives a service that promotes and respects their legal and human rights and enables them to exercise choice like everyone else in the community.

2.     Participation and inclusion - Each person is encouraged and supported to contribute to social and civic life in their communities in the way they choose.

3.     Individual outcomes - Each person is supported to exercise choice and control over the design and delivery of their supports and services.

4.     Feedback and complaints - When a person wants to make a complaint, their views are respected, they are informed as the complaint is dealt with, and they have the opportunity to be involved in the resolution process.

5.     Service access - Each person is assisted to access the supports and services they need to live the life they choose.

6.     Service management - Service providers are well managed and have strong and effective governance to deliver positive outcomes for the people they support.

SAPHIRA SUPPORTS is committed to delivering services in compliance with these standards and in continuously improving its service delivery. We operate in accordance with comprehensive policies and procedures, which are reviewed regularly and incorporate client and another stakeholder feedback.

Complaints and feedback can be submitted in one of these ways:

• Contact one of the managers directly.

• Email info@saphirasupports.org 

• Call us on 0448 977 781 to lodge feedback.

• Filling in the online form  www.saphirasupports.org - Feedback Form (google.com)