Chapter 1. General Provisions

Article 1 (Purpose)
The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities between Sandbox Network Inc. (hereinafter referred to as the “Company”) and users of the services (hereinafter referred to as the “Services”) provided by the Company, including game services and all ancillary networks, websites, and other related services, as well as to stipulate other necessary matters regarding the use of the Services.

Article 2 (Definitions of Terms)
① The terms used in these Terms and Conditions shall be defined as follows:

1. The term “Company” means the business entity that provides the Services through online or mobile devices.

2. The term “Member” means a person who has entered into a service use agreement in accordance with these Terms and Conditions and uses the Services provided by the Company.

3. The term “Account” means the information used by the Company to identify and recognize a Member for the provision of the Services.

4. The term “Temporary Member” means a person who provides only partial information and uses only part of the Services provided by the Company.

5. The term “Mobile Device” means any device capable of downloading or installing content, including but not limited to mobile phones, smartphones, PDAs (Personal Digital Assistants), and tablets.

6. The term “Account Information” means information provided by the Member to the Company, including but not limited to member ID, external account information, device information, nickname, profile picture, friends list, and game usage information (character information, items, levels, etc.), as well as payment information for service fees.

7. The term “Content” means all paid or free materials produced digitally by the Company in relation to the provision of the Services, including but not limited to games, network services, applications, game currency, and game items.

8. The term “Open Market” means an e-commerce environment built to allow the installation and purchase of game content on mobile devices.

9. The term “Application” means all programs that are downloaded or installed through a mobile device in order to use the Services provided by the Company.

10. The term “Game Services” means the games and related services provided by the Company.

② Except as defined in Paragraph 1 of this Article, the definitions of terms used in these Terms and Conditions shall follow the relevant laws and policies of each service, and any undefined matters shall follow general commercial practices.

Article 3 (Provision of Company Information)
The Company shall display the following matters in the Game Services in a way that Members can easily recognize them. However, the Privacy Policy and these Terms and Conditions may be made accessible through a linked screen:

1. Company name and representative’s name

2. Business office address (including the address for handling Member complaints)

3. Telephone number and email address

4. Business registration number

5. Mail-order business registration number

6. Privacy Policy

7. Terms of Service

Article 4 (Effect and Amendment of Terms and Conditions)
① The Company shall post these Terms and Conditions within the Game Services or on a linked screen so that Members can be aware of them. Important matters such as service suspension, withdrawal of subscription, refunds, termination/cancellation of contract, and disclaimers of the Company shall be clearly indicated in bold, color, symbols, or displayed in a separate linked screen for easy recognition by Members.

② If the Company amends these Terms and Conditions, it shall specify the effective date, the details of the amendment, and the reasons for the amendment, and notify Members at least 7 days prior to the effective date by posting them within the Game Services or on a linked screen. However, if the amendment is disadvantageous to Members or involves significant changes, notice shall be given at least 30 days prior to the effective date by the same method and by notification under Article 27 Paragraph 1. In such cases, the Company shall clearly compare the previous and revised provisions for easy recognition by Members.

③ When amending these Terms and Conditions, the Company shall confirm the Member’s consent to the revised Terms. The Company shall also notify Members that failure to express agreement or refusal by the effective date shall be deemed as consent to the amended Terms. If a Member does not agree to the amended Terms, either the Company or the Member may terminate the service use agreement.

④ The Company shall provide means for Members to make inquiries and receive responses regarding the content of these Terms and Conditions.

⑤ Notwithstanding the foregoing, the Company may amend these Terms and Conditions within the scope that does not violate relevant laws such as the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act.

Article 5 (Conclusion and Application of the Service Agreement)
① The service agreement is concluded when a person who wishes to become a Member (hereinafter referred to as “Applicant”) agrees to the contents of these Terms and Conditions, applies for the use of the Services, and the Company accepts the application.

② In principle, the Company shall accept the Applicant’s application for use. However, the Company may refuse acceptance in any of the following cases:

1. Where the application contains false information or fails to meet the application requirements

2. Where the Services are accessed abnormally or through circumvention in a country where the Company does not provide Services

3. Where the application is made for the purpose of committing acts prohibited under relevant laws such as the Game Industry Promotion Act

4. Where the application is made for the purpose of disturbing social order or good morals

5. Where the application is made for improper purposes of using the Services

6. Where the application is made for commercial profit-seeking purposes

7. Where the Company deems acceptance inappropriate due to reasons equivalent to the above

③ The Company may withhold acceptance in the following cases until the relevant reasons are resolved:

1. Where there is no capacity in the Company’s facilities, where certain devices cannot be supported, or where technical difficulties exist

2. Where failures occur in the Services, service fees, or payment methods

3. Where acceptance of the application is deemed difficult for reasons equivalent to the above

④ If the Company has accepted the Applicant’s application but later discovers any of the reasons under Paragraph 2, the Company may cancel such acceptance, terminate the service agreement, or impose usage restrictions.

Article 6 (Governing Rules Other Than the Terms and Conditions)
Any matters not specified in these Terms and Conditions and their interpretation shall follow the relevant laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act, as well as general commercial practices.

Article 7 (Operational Policy)
① Matters necessary for the application of these Terms and Conditions and matters delegated by these Terms may be determined by the Game Service Operational Policy (hereinafter referred to as the “Operational Policy”).

② The Company shall post the contents of the Operational Policy within the Game Services or on a linked screen so that Members can be aware of them.

③ Amendments to the Operational Policy shall follow the procedures under Article 4 Paragraph 2. However, prior notice may be given through the method set forth in Paragraph 2 in the following cases:

1. Where amending matters specifically delegated by these Terms and Conditions

2. Where amending matters unrelated to Members’ rights and obligations

3. Where the amendment to the Operational Policy is not fundamentally different from the Terms and Conditions and is within the scope predictable by Members

Chapter 2. Management of Personal Information

Article 8 (Protection and Use of Personal Information)
① The Company shall endeavor to protect the personal information of Members in accordance with relevant laws and regulations, and the protection and use of personal information shall be governed by applicable laws and the Company’s Privacy Policy. However, the Company’s Privacy Policy does not apply to linked services outside of those provided by the Company.

② Depending on the nature of the Services, information unrelated to personal information such as nicknames, character images, or status information used to represent oneself may be disclosed.

③ The Company shall not be held responsible for any damages arising from the leakage of personal information due to the Member’s fault.

Chapter 3. Obligations of the Parties to the Service Agreement

Article 9 (Obligations of the Company)
① The Company shall faithfully comply with the exercise of rights and performance of obligations under relevant laws and these Terms and Conditions in good faith.

② The Company shall establish a security system to protect Members’ personal information (including credit information) so that Members can use the Services safely, and shall publicly announce and comply with its Privacy Policy. Except as provided in these Terms and Conditions and the Privacy Policy, the Company shall not disclose or provide Members’ personal information to any third party.

③ In order to continuously and stably provide the Services, if a failure in facilities occurs or data is lost or damaged during service improvements, the Company shall make its best efforts to repair or restore them without delay, unless such failure or defect is unavoidable due to force majeure, emergencies, or technical limitations that cannot be resolved with the current technology.

Article 10 (Obligations of Members)
① Members shall not engage in any of the following acts in connection with the use of the Services provided by the Company:

1. Providing false information when applying for membership or modifying member information

2. Trading, transferring, or acquiring cyber assets (IDs, characters, items, game currency, etc.) through abnormal methods or through services not provided by the Company

3. Impersonating Company employees or operators, misusing another person’s identity, posting content, or sending emails in another person’s name, or falsely indicating a relationship with another person

4. Fraudulently using another person’s credit card, wired/wireless phone, or bank account to purchase paid content, or illegally using another Member’s ID and password

5. Collecting, storing, posting, or distributing another Member’s personal information without authorization

6. Engaging in gambling or inducing gambling, exchanging or posting obscene or vulgar information, linking to obscene websites, transmitting or distributing words, sounds, writings, images, or videos that cause shame, disgust, or fear, or otherwise using the Services in an unhealthy manner

7. Using the Services without authorization for profit-making, business, advertising, promotional, political, election, or other purposes unrelated to the intended purpose of the Services

8. Reproducing, distributing, promoting, or commercially using information obtained through the Services without authorization, or exploiting known or unknown bugs in the Services

9. Deceiving others for profit or causing harm to others in connection with the use of the Services

10. Infringing upon the intellectual property rights or portrait rights of the Company or others, or defaming or causing damage to others

11. Intentionally transmitting, posting, distributing, or using information prohibited by law (such as computer programs), or viruses, computer codes, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment

12. Altering the application without special authorization from the Company, inserting or adding other programs into the application, hacking or reverse-engineering the server, leaking or modifying source code or application data, establishing a separate server, or arbitrarily altering or impersonating part of the website to impersonate the Company

13. Committing acts that violate relevant laws, public order, or social morals

② Members shall be responsible for managing their accounts and devices, and shall not allow others to use them. The Company shall not be responsible for damages arising from poor management of accounts or devices, or from allowing others to use them.

③ Members shall set and manage a payment password function in each open market to prevent unauthorized payments. The Company shall not be held responsible for damages caused by the Member’s negligence in managing such functions.

④ The Company may specify the detailed scope of the following acts in the Operational Policy, and Members shall comply with them:

1. Member account names, character names, guild names, and other names used in the game

2. Content and methods of chat

3. Use of bulletin boards and methods of service use

4. Policies of external mobile platform partnership services such as Kakao, Facebook, and Google Plus

Chapter 4. Use and Restriction of Services

Article 11 (Provision of Services)
① The Company shall allow Members who have completed the service agreement under Article 5 to use the Services immediately. However, certain Services may be commenced from a designated date as determined by the Company.

② When providing Game Services, the Company may also provide additional ancillary services as stipulated in these Terms and Conditions.

③ The Company may classify Members by grade and differentiate usage based on time, frequency, and the scope of Services provided.

④ The content of the Services provided by the Company may differ by user for the purpose of improving the service environment.

Article 12 (Use of Services)
① Game Services shall be provided during designated hours in accordance with the Company’s business policy. The Company shall notify Members of the Service hours through the initial screen of the game application or the service notice board.

② Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Services in the following cases. In such cases, the Company shall notify Members in advance of the reason and duration of suspension through the initial screen of the game application or service notice board. However, if prior notice is impossible due to unavoidable circumstances, notification may be made afterward:

1. Where necessary for system operation, such as regular system inspection, server expansion or replacement, or network instability

2. Where normal provision of Services is impossible due to power outages, facility failures, service overload, or maintenance/inspection of telecommunications facilities by telecommunications carriers

3. Where uncontrollable circumstances arise, such as war, incident, natural disaster, or equivalent national emergency

③ The Company shall provide Services through dedicated applications or networks for mobile devices. Members may download and install the applications or use the network to access the Services, free of charge or for a fee.

④ For paid content, Members must pay the fees specified for the relevant Service. Separate fees prescribed by the Member’s mobile carrier may apply when downloading applications or using Services via a network.

⑤ Services accessed through downloaded/installed applications or networks are provided according to the characteristics of the mobile device or mobile carrier. Changes in devices, phone numbers, or overseas roaming may result in partial or total unavailability of content, and the Company shall not be responsible in such cases.

⑥ Services accessed through downloaded/installed applications or networks may continue to run in the background. In such cases, additional charges may be incurred depending on the characteristics of the device or carrier, and the Company shall not be responsible for such charges.

Article 13 (Modification and Suspension of Services)
① The Company may modify the Services as necessary for operational or technical reasons to ensure smooth provision of Game Services, and shall notify Members of such modifications within the Services prior to implementation. However, unavoidable modifications such as bug/error fixes or urgent updates, or modifications that are not significant, may be announced afterward.

② If it becomes difficult for the Company to continue providing Game Services due to significant business reasons such as transfer, division, or merger of the Company’s business, expiration of a game provision contract, or significant deterioration of profitability of the Services, the Company may discontinue the Services entirely. In such cases, the Company shall notify Members at least 30 days prior to the discontinuation date, specifying the date, reason, and compensation conditions, via the initial screen of the game application or its linked screen, and notify Members pursuant to Article 27 Paragraph 1.

③ In the case of Paragraph 2, the Company shall provide guidance on the refund policy for paid items eligible for refund through the official website or game application screen.

Article 14 (Collection of Information, etc.)
① The Company may store and retain chat content exchanged between Members, and this information shall be retained solely by the Company. Third parties may access such information only when authorized under law, and the Company may access it only for purposes such as dispute resolution between Members, handling complaints, or maintaining order in the game.

② If the Company or a third party accesses chat information pursuant to Paragraph 1, the Company shall notify the Member in advance of the reason and scope of such access. However, in cases involving investigation, handling, or confirmation of prohibited acts under Article 10 Paragraph 1, or remedies for damages arising therefrom, the Company may notify afterward.

③ The Company may collect and utilize Members’ device information (settings, specifications, operating system, version, etc.) to ensure smooth and stable operation of the Services and to improve service quality.

④ The Company may request additional information from Members for purposes such as service improvement or introduction of new services. Members may accept or refuse such requests, and the Company shall inform Members that they may refuse when making such requests.

Article 15 (Provision of Advertisements)
① The Company may post advertisements within Game Services in connection with the operation of the Services. Additionally, advertisements or promotional information may be sent via email, text message (LMS/SMS), or push notifications to Members who have agreed to receive them. Members may refuse to receive such information at any time, and upon refusal, the Company shall cease transmission.

② Through banners or links within the Services provided by the Company, advertisements or services provided by third parties may be connected.

③ In the event that advertisements or services provided by third parties are connected pursuant to Paragraph 2, such services are not within the scope of the Company’s Services. Therefore, the Company does not guarantee reliability or stability and shall not be responsible for any damages incurred by Members. However, this shall not apply where damages are caused intentionally or by gross negligence of the Company, or where the Company fails to take preventive measures.

Article 16 (Ownership of Copyrights, etc.)
① Copyrights and other intellectual property rights to content created within the Game Services by the Company belong to the Company.

② Members shall not use, for commercial purposes or allow others to use, by means such as reproduction or transmission (including editing, publication, performance, distribution, broadcasting, and preparation of derivative works), any information obtained by using the Game Services that belongs to the Company or its suppliers, without prior consent.

③ Members grant the Company the right to use user-generated content (hereinafter “User Content”), including communication, images, gameplay videos, sounds, and all materials and information uploaded or transmitted by Members or other users within the game application or Game Services, under the following conditions:

1. To use, edit, modify, and otherwise adapt such User Content in any form (including publication, reproduction, performance, transmission, distribution, broadcasting, and creation of derivative works), without limitation in duration or territory.

2. The Company shall not sell User Content for the purpose of infringing on the personal rights or reputation of the creator without prior consent of the user.

④ For User Content not displayed in the game or not integrated with the Game Services (e.g., posts on general bulletin boards), the Company shall not use such content without the explicit consent of the Member, and Members may delete such content at any time.

⑤ The Company may delete, move, or reject registration of any content posted by Members within the Services if it is deemed to fall under the prohibited acts under Article 10 Paragraph 1, without prior notice.

⑥ A Member whose legal interests are infringed by information posted on Company-operated bulletin boards may request the Company to delete such information or post a rebuttal. The Company shall take necessary action promptly and notify the applicant.

⑦ This Article shall remain effective during the operation of the Game Services and shall continue to apply even after a Member withdraws.

Article 17 (Purchase, Usage Period, and Use of Paid Content)
① Paid content purchased by Members within the Game Services may only be used on devices where the relevant application has been downloaded or installed through legitimate means.

② The usage period of paid content purchased by Members shall follow the period specified at the time of purchase. However, if the Services are discontinued under Article 13 Paragraph 2, the usage period of paid content without a defined duration shall be until the date of discontinuation as announced in the service discontinuation notice.

Article 18 (Restrictions on Members’ Use of Services)
① Members shall not commit acts in violation of their obligations under Article 10. If such acts are committed, the Company may impose restrictions on the use of Services, including deletion of related information (such as posts, images, or videos), according to the following levels. Specific reasons and procedures shall be set forth in the Operational Policy of each game pursuant to Article 19 Paragraph 1:

1. Restriction of certain rights: Limitation of specific rights such as chat functions for a certain period

2. Restriction on character use: Limitation of the use of a Member’s character for a certain period or permanently

3. Restriction on account use: Limitation of the use of a Member’s account for a certain period or permanently

4. Restriction on Member’s use: Limitation of a Member’s use of Game Services for a certain period or permanently

② If the restrictions under Paragraph 1 are legitimate, the Company shall not compensate Members for damages incurred as a result.

③ The Company may suspend the use of an account until investigations are completed in the following cases:

1. Where a legitimate report of account hacking or theft has been received

2. Where a Member is suspected of being an illegal program user or engaged in unlawful activities such as operating unauthorized workplaces

3. Where temporary suspension is necessary for reasons equivalent to the above

④ After completion of the investigation under Paragraph 3, in the case of paid Game Services, the Company may extend the suspended usage period or compensate with equivalent paid services or credits. However, this shall not apply if the Member is found to be the cause or perpetrator as set forth in Paragraph 3.

Article 19 (Reasons and Procedures for Restrictive Measures)
① The Company shall set forth in the Operational Policy the specific reasons and procedures for restrictive measures under Article 18 Paragraph 1, considering the nature, degree, frequency, and consequences of prohibited acts under Article 10 Paragraph 1.

② When imposing restrictions under Article 18 Paragraph 1, the Company shall notify the Member in advance of the following matters. However, if urgent measures are necessary, notification may be made afterward:

1. Reason for the restrictive measure

2. Type and duration of the restrictive measure

3. Method of filing an objection to the restrictive measure

Article 20 (Procedures for Objection to Restrictive Measures)
① If a Member wishes to contest the Company’s restrictive measures, the Member shall submit a written objection stating the reasons, by mail, email, or equivalent method, within 14 days from the date of notification of such measures.

② The Company shall respond to the objection in writing, by email, or equivalent method, within 15 days from the date of receipt. However, if the Company is unable to respond within this period, it shall notify the Member of the reasons and expected date of response.

③ If the Member’s objection is deemed valid, the Company shall take appropriate corrective measures.

Chapter 5. Withdrawal of Subscription, Refund of Overpayments, and Termination of Service Agreement

Article 21 (Payment of Fees)
① The imposition and payment of purchase fees for content shall, in principle, follow the policies or methods determined by mobile carriers, open market operators, or equivalent entities. Limits for each payment method may be granted or adjusted in accordance with the policies of the Company, the open market operator, or government directives.

② If payment for content is made in foreign currency, the actual billed amount may differ from the price displayed in the service store due to exchange rates, fees, or other factors.

Article 22 (Withdrawal of Subscription, etc.)
① A Member who has entered into a purchase agreement for paid content with the Company may withdraw from the agreement within seven (7) days from the later of the purchase date or the date the content became available, without incurring any separate fees or penalties. However, if the withdrawal is forcibly executed through the open market without notice to the Company, the Member’s account may be suspended.

② Members may not withdraw from the agreement under Paragraph 1 against the Company’s intention in any of the following cases:

1. Where the item is used immediately after purchase or immediately applied to the application

2. Where the item was obtained without payment through normal use of the application

3. Where additional benefits were provided with the item and such benefits have been used

4. Where part of a bundled item has been used

5. Where the item is a capsule/probability-type item whose utility is determined upon opening, and opening is deemed as use

③ For content for which withdrawal is restricted, the Company shall clearly indicate such restrictions in a location easily recognizable by Members on the purchase screen (via pop-up or linked screen) or provide trial-use products to ensure that Members’ rights to withdraw are not hindered.

④ Notwithstanding Paragraphs 1 and 2, if the purchased paid content differs from the advertised or displayed content, or if the agreement was otherwise performed inconsistently with its terms, the Member may withdraw within three (3) months from the date the content became available, or within thirty (30) days from the date the Member became aware or reasonably could have become aware of such inconsistency.

⑤ When a Member requests withdrawal, the Company shall verify purchase history through the platform operator or open market operator. The Company may also contact the Member using information provided and request additional evidence to confirm legitimate grounds for withdrawal.

⑥ If withdrawal is made pursuant to Paragraphs 1 through 4, the Company shall immediately reclaim the paid content and refund the payment within three (3) business days. However, depending on the operating system of the device used, the refund policy of the relevant open market operator may apply. Furthermore, refunded amounts shall be reflected by deducting equivalent amounts of paid in-game content.

⑦ When a minor concludes a purchase agreement for content on a device, the Company shall notify that the agreement may be canceled by the minor or their legal representative if entered into without the consent of the legal representative. If a minor enters into a purchase agreement without consent, the minor or the legal representative may cancel the agreement with the Company. However, if the purchase was made with property permitted by the legal representative, or if the minor misled the Company into believing they were of legal age or had consent, the agreement may not be canceled.

⑧ Whether the contracting party is a minor shall be determined based on the device used, the person executing payment, and the holder of the payment method. The Company may request documentation proving minority status and legal representation to confirm the legitimacy of the cancellation.

Article 23 (Refund of Overpayments)
① If an overpayment occurs, the Company shall refund the overpaid amount to the Member. However, if the overpayment was caused by the Member’s fault without intent or negligence on the part of the Company, the Member shall bear the actual costs incurred within a reasonable range for such refund.

② Payments made through the application shall follow the payment methods provided by the open market operator, and in case of overpayments during the payment process, the Member shall request a refund from either the Company or the open market operator.

③ Communication fees (e.g., call charges, data charges) incurred by downloading the application or using network services shall not be eligible for refund.

④ Refunds shall be processed in accordance with the refund policy of the relevant open market operator or the Company, depending on the operating system of the device used.

⑤ The Company may contact the Member using the information provided and request necessary details for processing refunds. Refunds shall be made within three (3) business days from the date the Company receives the required information from the Member.

Article 24 (Termination of Agreement, etc.)
① A Member may terminate the service agreement at any time by withdrawing membership if they no longer wish to use the Services. Upon withdrawal, all data shall be deleted and cannot be restored, except where retention is required under relevant laws or the Privacy Policy.

② If there is a significant reason that makes it impossible to maintain the agreement due to the Member’s fault, such as acts prohibited under these Terms or the Operational Policy, the Company may terminate the service agreement.

③ If the Company terminates or suspends the service agreement pursuant to Paragraph 2, the Member shall delete any downloaded content. The Member shall lose the right to use the Services and may not claim refunds or damages.

Chapter 6. Compensation for Damages and Disclaimers

Article 25 (Compensation for Damages)
① If either the Company or a Member violates these Terms and Conditions and causes damage to the other party, such party shall be liable to compensate for the damage. However, this shall not apply where there is no intent or negligence.

② If the Company enters into a partnership agreement with an individual service provider to provide specific services to Members, and the Member agrees to the terms of use of such individual services, the individual service provider shall be liable for any damages caused to the Member due to intent or negligence of the provider.

Article 26 (Disclaimer of Liability by the Company)
① The Company shall not be liable for failure to provide Services due to force majeure, such as natural disasters or equivalent events.

② The Company shall not be liable for damages arising from maintenance, replacement, regular inspection, or construction of service-related facilities, or similar causes. However, this shall not apply where such damages are caused by the Company’s intent or negligence.

③ The Company shall not be liable for service disruptions resulting from a Member’s intent or negligence. However, this shall not apply where the Member has unavoidable or legitimate reasons.

④ The Company shall not be liable for the reliability or accuracy of information, materials, or other content posted by Members in relation to the Services, unless caused by the Company’s intent or gross negligence.

⑤ The Company has no obligation to intervene in transactions or disputes between Members or between a Member and a third party through the Services, and shall not be liable for damages arising therefrom.

⑥ The Company shall not be liable for damages incurred by Members in relation to Services provided free of charge. However, this shall not apply where damages are caused by the Company’s intent or gross negligence.

⑦ The Company shall not be liable for failure to obtain or loss of expected benefits by Members through the use of Services.

⑧ The Company shall not be liable for the loss of Members’ in-game experience points, levels, items, or game currency. However, this shall not apply where such loss is caused by the Company’s intent or negligence.

⑨ The Company shall not be liable for unauthorized third-party payments resulting from a Member’s failure to manage their device password or the password provided by an open market operator. However, this shall not apply where such damages are caused by the Company’s intent or negligence.

⑩ The Company shall not be liable if a Member is unable to use all or part of the content due to device changes, phone number changes, operating system (OS) version changes, overseas roaming, or changes in telecommunications carriers. However, this shall not apply where such damages are caused by the Company’s intent or negligence.

⑪ The Company shall not be liable for the deletion of content or account information by a Member. However, this shall not apply where such damages are caused by the Company’s intent or negligence.

⑫ The Company shall not be liable for damages suffered by temporary Members as a result of device changes or resets, deletion and reinstallation of the game application, deletion of application cache or data, or other service-related circumstances. However, this shall not apply where such damages are caused by the Company’s intent or negligence.

Article 27 (Notification to Members)
① The Company may notify Members via email, electronic messages, in-game messages (including all methods of individual delivery within the game), or text messages (LMS/SMS).

② In the case of notifications to all Members, the Company may substitute individual notification by posting for at least seven (7) days within the Game Services, official community, or via pop-up screens.

Article 28 (Jurisdiction and Governing Law)
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Korea. In the event of a dispute between the Company and a Member, the competent court shall be determined in accordance with applicable laws and procedures.

Article 29 (Handling of Member Complaints and Dispute Resolution)
① The Company shall provide guidance within the Game Services or via linked screens regarding how Members may submit opinions or complaints. The Company shall operate dedicated personnel to handle such Member opinions or complaints.

② If an opinion or complaint submitted by a Member is objectively deemed valid, the Company shall address it promptly within a reasonable period. However, if resolution requires an extended period, the Company shall notify the Member of the reason and the expected schedule via announcement within the Game Services or pursuant to Article 27 Paragraph 1.

③ If a dispute arises between the Company and a Member and a third-party dispute mediation body intervenes, the Company shall faithfully demonstrate measures taken against the Member (such as service restrictions) and may comply with the mediation results.

Supplementary Provision
These Terms and Conditions shall take effect as of August 27, 2025.

Sandbox Network Inc. Privacy Policy

Sandbox Network Inc. (hereinafter referred to as the “Company”) values the protection of users’ personal information and complies with applicable laws such as the Personal Information Protection Act. The Company discloses this Privacy Policy through its official community and online customer center to ensure that users can easily access it.

Article 1 (Purpose of Processing Personal Information)
The Company does not disclose collected personal information without prior consent from the user, and collected information shall not be used for purposes other than the following:

① Membership registration and management (“Membership Services”)

• Identity verification and personal identification for membership-based services

• Prevention of fraudulent use and unauthorized access by delinquent users

• Confirmation of intent to register

• Age verification and restriction of registration frequency

• Verification of legal guardian consent for processing personal information of children under the age of 14

• Record retention for dispute resolution, complaint handling, and delivery of notices

② Execution of contracts related to service provision and settlement of fees (“Service Provision”)

• Provision of content and customized services

• Purchase and payment processing, refunds, notification of event winners, delivery of goods and invoices

• Identity and age verification, debt collection

③ Development of new services, marketing, and statistical analysis (“Marketing”)

• Development and specialization of new services

• Delivery of promotional information such as events and provision of opportunities to participate

• Provision of services and advertisements tailored to demographic characteristics

• Analysis of access frequency or usage statistics for services

• Verification of service effectiveness

• Provision of promotions and event services

Article 2 (Processing, Retention, and Use Period of Personal Information)
① Membership Services and Service Provision
The Company shall retain and use personal information while the Member’s status is maintained. In the case of withdrawal of membership, personal information shall be retained for up to 30 days after processing to address issues such as unintended withdrawal, and shall then be destroyed. However, in the following cases, information shall be processed and retained until the relevant reason ends:

1. Where investigations are in progress due to violations of laws or regulations: until the end of the investigation

2. Where there are outstanding debts or credits arising from the use of the website: until settlement is completed

3. Where retention is required under relevant laws, as follows:

   • Communications Secrets Protection Act

     • Records related to login: 3 months

   • Act on the Consumer Protection in Electronic Commerce

     • Records related to display/advertising: 6 months

     • Records related to contracts or withdrawal of subscription: 5 years

     • Records related to payment and supply of goods: 5 years

     • Records related to complaints or dispute resolution: 3 years

   • Framework Act on National Taxes

     • Books and supporting documents of all transactions prescribed by tax law: 5 years

4. Other cases separately notified by the Company in accordance with relevant laws

② Marketing
Personal information collected for events or promotions shall be retained and used for up to one (1) year. The retention period may differ depending on the specific event or promotion, and the period specified in the individual event or promotion shall take precedence.

③ In accordance with Article 15(3) and Article 17(4) of the Personal Information Protection Act and Article 14-2 of its Enforcement Decree, the Company may additionally use or provide personal information without user consent, taking into account specified factors.

Article 3 (Items of Personal Information Processed)
① The Company processes the following categories of personal information:

1. For Membership Services and Service Provision:

   • Google Account: Member identifier information

   • Apple Account: Member identifier information

   • Sandbox Account: Member identifier information

   • When using Google or Apple accounts for gameplay, these accounts may be automatically linked to a Sandbox account. Other than the identifier numbers provided by the social networks, no additional information is collected or stored.

2. For Service Provision and Marketing:

   • Member identifier information, game and service usage records, nickname, event participation records, suspension records, access logs, IP addresses, payment records, game version, device information (model name, OS version), advertising ID, store information, cookies

3. For additional services, with separate consent:

   • Customer support: email address, mobile device name, OS version, payment date/time, payment account, order number, product name, payment amount, name, phone number, IP address, browser information, etc.

   • Event/promotion participation: name, phone number, etc.

   • Event/promotion prize delivery: name, resident registration number, address, postal code, contact details, copy of ID card, etc.

② Methods of Collection

1. Collection during mobile app installation and service use (some data such as cookies, nickname, event participation records, suspension records, access logs, IP addresses, payment records, game version, device information, advertising ID, and other internet log files are automatically collected upon prior consent via web browser or mobile app)

2. Collection via separate consent procedure for promotions and events

3. Automatic collection of identifier numbers through platforms partnered with the Company for service provision

4. Collection through voluntary provision by users or by request when necessary during payment and customer support interactions

③ Refusal of Collection and Use of Personal Information
Users may refuse the collection and use of personal information. However, refusal may result in limited or restricted access to some or all Services.

Article 4 (Processing of Unique Identifiers)
For marketing purposes, the Company may collect and process resident registration numbers with separate consent. Retention and use shall continue until obligations under relevant laws are fulfilled.

• Reporting and payment of taxes for winners of physical prizes (pursuant to Article 24-2(1)(1) of the Personal Information Protection Act and Article 145 of the Income Tax Act).

Article 5 (Procedures and Methods for Destruction of Personal Information)
When personal information becomes unnecessary due to the expiration of the retention period or achievement of its processing purpose, the Company shall destroy the information without delay. If retention is required under other laws despite expiration or achievement of purpose, the information shall be transferred to a separate database (DB) or stored in a different location.

① Destruction Procedures
Personal information subject to destruction shall be selected and destroyed with the approval of the Company’s Personal Information Protection Officer.

② Destruction Methods

1. Personal information stored in electronic file format shall be deleted using technical methods that render the records irrecoverable.

2. Personal information printed on paper shall be shredded or incinerated.

③ Inactive Accounts
Notwithstanding the above, pursuant to the Personal Information Protection Act and its Enforcement Decree, if a user does not access the Services for one (1) year, the Company may classify the account as inactive and either destroy or separately store such personal information. The Company shall notify the user in advance of the destruction or separate storage of information.

Article 6 (Provision of Personal Information to Third Parties)
The Company may provide personal information to third parties only with the user’s consent. However, the following cases are exceptions:

① Where special provisions exist in laws such as the Real Name Financial Transactions and Guarantee of Secrecy Act, Use and Protection of Credit Information Act, Framework Act on Telecommunications, Telecommunications Business Act, Local Tax Act, Consumer Protection Act, Bank of Korea Act, Criminal Procedure Act, and where requests are made by courts, investigative agencies, or other administrative bodies for investigative purposes pursuant to the procedures and methods prescribed by law.

② Where provision is permitted without consent under other laws.

Article 7 (Rights of Users and Legal Guardians and Methods of Exercise)
① Users may at any time exercise their rights to request access, correction, deletion, or suspension of processing of their personal information.
※ For children under the age of 14, such requests must be made directly by the legal guardian. For minors aged 14 or older, rights related to personal information may be exercised either directly by the minor or through their legal guardian.

② Rights may be exercised by submitting a request to the Company via written document, email, or fax, pursuant to Article 41(1) of the Enforcement Decree of the Personal Information Protection Act. The Company shall take prompt action accordingly.

③ Rights may also be exercised through a legal guardian or authorized representative. In such cases, a power of attorney form prescribed by law or regulation must be submitted.

④ Requests for access or suspension of processing may be restricted under Articles 35(4) and 37(2) of the Personal Information Protection Act.

⑤ Requests for correction or deletion cannot be accepted if the personal information is specified as a collection target under other laws.

⑥ When handling requests for access, correction, deletion, or suspension of processing, the Company shall verify whether the requester is the information subject or a legitimate representative.

Article 8 (Installation, Operation, and Refusal of Automated Personal Information Collection Devices)
① The Company collects user information entered into the mobile application for the purpose of providing Services. Users may refuse such collection, but in such cases, membership registration or provision of Services may be impossible.

② To provide customized services, the Company uses cookies that store and retrieve user information. Cookies are small text files sent by the service server to the user’s device and stored there. When the user accesses the Services, the server reads the stored cookie data to verify user information and provide customized services.

③ Users have the option to accept or reject the installation of cookies and may delete them at any time through device settings. However, refusal to allow cookies may cause difficulties in using Services that require login. Cookie settings can be managed as follows:

• Internet Explorer: [Tools] → [Internet Options] → [Privacy] → [Advanced]

• Chrome: [⋮] (top-right) → [Settings] → [Show Advanced Settings] → [Privacy] → [Content Settings]

Article 9 (Collection, Use, and Refusal of Behavioral Information)
① To provide customized services, the Company permits online advertising businesses to collect behavioral information as follows:

• Advertisers collecting and processing behavioral information: Google, Facebook, Twitter

• Collection method: automatic collection when users visit websites or launch applications

• Items collected: web/app access logs, search history, purchase history, advertising ID, IP, etc.

• Retention and usage period: 90 days

② Users may opt out of online customized advertising as follows:

• Android: Go to Privacy Settings → select Opt-out of Interest-based Ads

• iOS: Go to Privacy Settings → select Limit Ad Tracking

Article 10 (Measures to Ensure Security of Personal Information)
The Company implements the following technical, administrative, and physical measures to prevent loss, theft, leakage, alteration, or damage of personal information. However, the Company shall not be responsible for any issues arising from the user’s negligence (e.g., device loss) or incidents outside the Company’s control, even if security obligations are fulfilled.

① Technical measures: Access control such as password settings for personal information systems (or computers storing such information), installation of security programs such as antivirus software, encryption of files containing personal information, etc.
② Administrative measures: Establishment and implementation of internal management plans, restriction and strict management of employees handling data, regular training, etc.
③ Physical measures: Installation of access control systems, locks, CCTV, and other security devices at storage locations of personal information.

Article 11 (Inquiries and Consultation Regarding Personal Information)
① The Company designates a Personal Information Protection Officer responsible for protecting users’ personal information and handling related complaints as follows:

• Personal Information Protection Officer

  • Name: Jang-Kyeom Han

  • Affiliation: Sandbox Network Inc.

  • Email: support_game@sandboxnetwork.net

② For inquiries or complaints regarding personal information or to seek remedies for rights violations, users may also contact the following agencies:

1. Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)

2. Supreme Prosecutors’ Office Cyber Investigation Division (spo.go.kr / +82-2-3480-3573)

3. National Police Agency Cyber Bureau (cyberbureau.police.go.kr / 182 without area code)

4. Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972 without area code)

Article 12 (Linked Sites)
This Privacy Policy does not apply to personal information collection by third-party sites linked through the Services provided by the Company. Users should review the privacy policies of such sites when visiting them.

Article 13 (Duty of Notification)
This Privacy Policy may be revised due to changes in laws, guidelines, or the Company’s internal policies. In the event of changes, the Company shall notify users through its official community, customer center, open market store, or other appropriate channels.

Supplementary Provision
This Privacy Policy shall take effect on August 27, 2025.