Process Improvement

@ Samwin, we ..

• Review processes against best-in-industry benchmarks 

• Identify unproductive steps that impact customer experience and cause income leakage in key processes, by using quality management techniques like Failure Mode Effects Analysis

• Recommend methods to periodically weed out unproductive processes and introduce continuous improvement culture

• Notable clients: Wasl Asset Management LLC, Al Masraf Bank (for SME business), Noor Capital, VFS Global, Al Redha Property Management, Excellence Driving Centre, Arkan Financing Brokers (Startup), YAZZME (Startup), Car Fare Rent-a-Car, Blue Ocean Training Academy,  Nuplas Industries etc. Also done for Emirates NBD and Commercial Bank of Dubai among others.