Frequently Asked Questions

Is the library open?

No, the Shea Learning Center and SCA Library buildings are closed. Faculty, staff, and students are asked to refrain from entering the building, and may call 518-244-2249 or 518-292-1721 with questions for the library.

Can I access other offices within the library?

No, the library buildings are closed. Please contact departments directly with any questions:

• Academic Advising

• Career Planning

• Disabilities Services

• Academic Support/Tutoring

• IT Service Desk

• HEOP

Do I have to return library materials I have checked out?

You are not required to return Sage Library materials or Interlibrary Loan items at this time. Due dates on all items will be extended and fines will be waived until further notice. If you wish to return an item, use the book drop at the entrance of either library. Contact the Circulation Department with questions: (518) 244-2249 or (518) 292-1721.

Can I check out books or videos?

No print books or media will be checked out from the library until further notice. However, the library has an extensive collection of ebooks and streaming videos available through our website. Please see this subject guide for tips on using our QuickSearch interface. Contact a subject librarian or use the 24/7 chat service for help locating appropriate online sources.

Is reference help available?

Yes, librarians are available to answer reference questions via:

• 24/7 Reference Chat: Sage librarians will monitor 24/7 Reference Chat on weekdays from 8:30am-5pm. After hours, the service is monitored by outside librarians who can provide limited assistance. A Sage librarian will follow up on your after hours questions the following business day.

• Online reference appointments.

• Reference desk email: libref@sage.edu

• Reference Desk Phone: (518) 292-1945 or (518) 244-2431. Please allow 24-48 hours response time for any phone calls/emails left on a weekend.

Can I still place an Interlibrary Loan request?

Yes, we will process requests for electronic articles and book chapters. Requests will be delivered to your ILL account. We are unable to process requests for physical books or other physical materials. If you need help identifying alternative sources to meet your research needs, please contact your subject librarian.