Whether you're looking to brush up on your skills or to learn about new functionality we've got you covered.
Even if you've been using Gmail for years, there are more tips and tricks to be discovered.
Helpful Google Gmail resources
We all know that communication is important. Never lose a contact again with Google Contacts.
Helpful Google Contacts resources
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Yes!
Open your settings in Gmail
Scroll down to desktop notifications
Select 'Mail notification sounds'
Select a sound of your choice
When you first log into Gmail, you will receive a prompt to enable desktop notifications for Gmail. Click on OK. After this is enabled and you wish to turn off notifications, click on the cogwheel, settings, and on the general tab scroll down to desktop notifications and select "mail notifications off". In addition, notifications must be enabled in chrome:
Open your settings in chrome
Scroll down to advanced
Choose content settings then notifications
Click add and type in the following URL: https://mail.google.com
Yes, under Settings > See All Settings, you can set maximum page size up to 100.
There are a number of reasons why this may be happening. Most often, this is caused by an abnormally large image that is stretching the width of the email beyond the normal email boundaries. Other times, it could be a migrated message from your legacy email platform. It could also be because you’re using Gmail in Internet Explorer (which is not optimized for Google Workspace), rather than in Chrome.
Regardless of the cause, here a few ideas to make your email viewing a bit easier.
Use Google Chrome to temporarily Zoom Out of the page so that the email content is smaller and therefore fits in the available email window (and don’t forget to zoom back In once you’re done reading the faulty email)
Try popping out the email into its own moveable window by holding shift when you click the email in the inbox
Conversation view "groups" together messages, for better or for worse! If you delete or archive a conversation thread, then all messages will go into the trash together. To delete just one message, use the three dots (skinny snowman) to the right of a specific message.
If you regularly prefer to just delete/archive one of the messages within the thread, then it might be better for you to turn off conversation view. (When accessing Google Support pages, please note that it opens in a new tab. To return to the Going Google Site, return to this tab.)
That functionality is not built into Google and is only available through a Chrome extension. Check with IT for a list of approved chrome extensions
Conversations are held together by the subject line. Once the subject line is edited, a new conversation is started.
If you created a label that you'd like to use for categorizing mail later, then you might want to hide the label.
Yes. You need to enable that feature. Go to Mail, Settings, Quick Settings, Reading Pane. You can select 'Right of inbox' or 'Below inbox'
Once done you will see a new preview icon on the mail interface (top right hand corner) that will let you toggle between the listing and preview.
The secret is to use "nested labels." To make one label under another label (like a subfolder), hover over the label you’d like to nest and click the 3 vertical dots. Select “Edit”. Within the resulting pop up window, you'll see an option to check a box "Nest Label under." Check that, and then you'll be able to select which Label it should live under.
If you are modifying many labels, it may make more sense to do your organizing from the Settings. Go to Gmail Settings gear, and select "Settings." Then go to the Labels tab, and scroll down to the bottom of the page where you can see all of your custom labels. Find the label you'd like to nest and on the right-hand side, click "Edit." Within the resulting pop up window, you'll see an option to check a box "Nest Label under." Check that, and then you'll be able to select which Label it should live under.
Once a personal contact label has been created (or confirmed to have been migrated successfully into Google Contacts), you can send emails to the personal contact label via Gmail or via Google Contacts. For more information on how to email Personal Contact Labels, click here. (When accessing Google Support pages, please note that it opens in a new tab. To return to the Going Google Site, return to this tab.)
When a contact appears outlined in orange, it means that it's not part of your Personal Contacts. (To see what contacts are in your personal contacts, use the navigation waffle and find Google Contacts.) However, the moment that you email someone, then the person is added to your list of contacts in Google Contacts, which means that the orange outline will go away!
Yes, in the email reply click on the icon (looks like a box with an arrow pointing up and right) next to the printer icon in the top right of the email when hovered over, the icon is named "In New Window" select the icon to pop the window out.
If you are someone who likes to keep your inbox cleaned up, then you will want to remove an item from your inbox (aka. archive or remove the Inbox label). Moving the email will apply a label while also moving the message out of your inbox (aka. archiving).
Maybe you want to label an email, but keep the conversation visible in the inbox until it's resolved. In that case, you may not want to "move".
The secret is to use "nested labels." To make one label under another label (like a subfolder), hover over the label you’d like to nest and click the 3 vertical dots. Select “Edit”. Within the resulting pop up window, you'll see an option to check a box "Nest Label under." Check that, and then you'll be able to select which Label it should live under.
If you are modifying many labels, it may make more sense to do your organizing from the Settings. Go to Gmail Settings gear, and select "Settings." Then go to the Labels tab, and scroll down to the bottom of the page where you can see all of your custom labels. Find the label you'd like to nest and on the right-hand side, click "Edit." Within the resulting pop up window, you'll see an option to check a box "Nest Label under." Check that, and then you'll be able to select which Label it should live under.
For this example, start in the 'In Progress' label and use the select all box at the top of the mail list. You may need to use the drop down arrow next to the check box to select All. Once you’ve selected the emails that you want to move, click the Label Icon along the top and uncheck the 'In Progress' label and check the 'Complete' label. Select Apply.
A stars meaning is fairly arbitrary. You get to assign a meaning to Stars and are only visible to you in your inbox. In your default view, stars are on the left of the message near the checkbox.
The default star is yellow. You can enable additional stars in the General tab under Settings. To cycle through stars, enable them first and then keep clicking through until you find the color star you want. To unstar an item, click the star again to turn it off.
To enable colored stars in Gmail, click on the Gmail Settings Gear, then on Settings, and you'll find yourself in the General Settings tab. From there, scroll down about halfway down the page, and you'll find the "Stars" section. Drag the colored stars (or non-stars) you'd like to use into the "In Use" line, and then once you're done, scroll to the bottom and click "save settings." Then, to use the different colored stars, click on the star on a message repeatedly and you'll see the colors cycle through! More instructions here. (When accessing Google Support pages, please note that it opens in a new tab. To return to the Going Google Site, return to this tab.)
Gmail, as a Google tool, is known for its strength in message searching rather than sorting. You can sort mail by oldest first vs. newest first by clicking the "1 - 50 of XX" that displays the number of messages in your inbox; but Gmail's search capabilities can also help you find those hyper-specific messages that you may have previously used 'sorting' for, such as "find a message from a specific colleague" or "find a message from a certain date." For these specific searches, hover on the right side of the Gmail search bar to reveal a small drop down arrow. Click on that arrow to reveal a drop down menu. To search for an email from a specific colleague, fill in the "From:" line. To find a message from a certain date range, select the desired date range in the "Date within" field. Or, simply conduct a Keyword search, which will search through all your mail, attachments and message content.
For more details about Gmail search, click here. (When accessing Google Support pages, please note that it opens in a new tab. To return to the Going Google Site, return to this tab.)
Yes. If using Boolean search operators (AND and OR), they must be capitalized to work. If you'd like to learn more about Boolean search operators, click here.
A personal contact label is created by an individual user in Google Contacts. This contact label can only be accessed by the creator of the label.
A distribution is created in Google Groups and can be accessed by others in the organization.
You'll have the ability to start adding contacts in your new InnBox profile through contacts.google.com
By default, the directory pulls by first name. To modify this setting, use the gear icon in Contacts near the top right hand corner and select more settings, make your selection and click Save.
Still looking for answers? Check out additional resources on the Google Workplace Learning Center.