Returns Policy

Return & Refund Policy – RoyalStreetMerchCo.com

Because many of our items are made to order, we handle returns a little differently than big-box retailers. Please read below before placing an order.

Custom Orders

All custom or made-to-order items are final sale and cannot be returned or refunded due to:

• Ordering the wrong size
  
  

• Choosing the wrong color or style
  
  

• Changing your mind after ordering
  
  

That said — if we made a mistake or there’s a problem with the item, we will absolutely make it right.

We’ll Fix These Issues

We will replace or refund an item if:

• The product arrives damaged or defective
  
  

• We sent the wrong item or wrong size
  
  

• There is a clear printing or manufacturing error
  
  

If any of these happen, contact us within 30 days of delivery.

How to Request a Replacement or Refund

Email us at Gayle@RoyalStreetMerchCo.com with:

• Your order number
  
  

• A brief description of the issue
  
  

• Photos of the problem (if applicable)
  
  

We’ll review it quickly and let you know the next steps.

Shipping for Returns

If a return or replacement is approved:

• We’ll provide a prepaid return shipping label when needed
  
  

• Original shipping charges are non-refundable
  
  

• Return shipping costs may be deducted from a refund, if applicable
  
  

Return Address

If instructed to return an item, send it to:
Royal Street Merch Co.
711 Royal St.
Alton, IL 62002
United States

Final Notes

We take pride in our work and want you to be happy with what you receive — but custom items require clear limits so we can keep prices fair and quality high.

If you’re unsure about sizing or options before ordering, please reach out. We’re happy to help.

Last updated: January 2026