WESTWOOD
WESTWOOD
Student Tech Help
Student Tech Help
Embedded Files
Make sure to bring your fully-charged Chromebook and charger to school every day for classroom learning.
ITS STUDENT HELP SCHEDULE 1st/5th-9:45to10:30
A Lunch-11:20to11:38 2nd/6th-12:10to12:38 B Lunch-1:00to1:14 3rd/7th-2:00to2:44 4th/8th-3:30to4:30
Password help:
Password help:
Reset your password from the Reset Password Portal on your Chromebook (before signing into your Chromebook, use the Apps button on the bottom left and click on Password Reset.
Passwords must have at least 8 characters and include at least 2 of the following: capital letter, number, symbol
Don't remember your password? Go to Password Reset on your Chromebook Kiosk (before signing in - Apps) and answer the security questions
Chromebook troubleshooting tips:
Chromebook troubleshooting tips:
🔥 If Your Chromebook Is Hot
🔥 If Your Chromebook Is Hot
Put it on a desk (not your lap or bed)
Make sure vents are clear
Close extra tabs
Restart your Chromebook
If it’s still hot → Let Us Know
⚡ If It Won’t Turn On
⚡ If It Won’t Turn On
Plug it in
Hold Refresh + Power (5 seconds)
Wait 30 minutes
If it still doesn’t work → Let Us Know
💡 Tips
💡 Tips
Don’t block the vents
Don’t leave it somewhere hot
Restart it once in a while
Restart your Chromebook
Restart your Chromebook
Dropping wifi? Toggle wifi off, wait 20 seconds, then turn back on. You should reconnect.
Chromebook not charging?
Chromebook not charging?
Try charging from the other side of your device. The Chromebooks have a USB/C port on the left and right side.
The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again.
If you have let the Chromebook charge and the light is not coming on, perform a hard reset by pressing Refresh + Power
Microphone doesn't work
Microphone doesn't work
Clear cache - this will solve many problems
Clear cache - this will solve many problems
Check that your Chrome is up to date
Check that your Chrome is up to date
Reset Chrome
Reset Chrome
Disable Chrome Extensions
Disable Chrome Extensions
Can't access Schoology
Can't access Schoology
*NEW RRISD OnBoarding Instructions for all devices
Please note that only RRISD school Chromebooks will be used in the classroom for learning. We cannot assist you with onboarding personal devices.
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