WESTWOOD

Student Tech Help

Your RRISD Student Chromebook:

Student/Parent Chromebook Guide and Use Agreement 2025-26

(Acuerdo Sobre el Uso y Guía del Chromebook para Estudiantes/Padres 2025-26)

Make sure to bring your fully-charged Chromebook and charger to school every day for classroom learning.

ITS STUDENT HELP SCHEDULE

Broken or Lost Chromebook or charger? Click here for instructions.

Link for Eduphoria Testing

Securely Flex (click to access)

Password help:

Reset your password from the Reset Password Portal on your Chromebook (before signing into your Chromebook, use the Apps button on the bottom left and click on Password Reset.

Passwords must have at least 8 characters and include at least 2 of the following: capital letter, number, symbol
Don't remember your password? Go to Password Reset on your Chromebook Kiosk (before signing in - Apps) and answer the security questions

Chromebook troubleshooting tips:

Restart your Chromebook

Dropping wifi? Toggle wifi off, wait 20 seconds, then turn back on. You should reconnect.

Chromebook not charging?

Try charging from the other side of your device. The Chromebooks have a USB/C port on the left and right side.
The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again.
If you have let the Chromebook charge and the light is not coming on, perform a hard reset by pressing Refresh + Power

Microphone doesn't work

Checking your microphone

Clear cache - this will solve many problems

Check that your Chrome is up to date

Reset Chrome

Disable Chrome Extensions

Instructions

Log into Google Chrome with only your RRISD credentials - do not log into any other accounts.

IF YOU HAVE A PERSONAL LAPTOP AND THESE TIPS DO NOT SOLVE YOUR PROBLEM, YOU WILL NEED TO CHECK OUT A SCHOOL CHROMEBOOK. SEE INFORMATION BELOW!

Can't access Schoology

Schoology troubleshooting

Can't access Google Drive in Schoology

Didn't find your solution here - Tech Help Form

*NEW RRISD OnBoarding Instructions for all devices
Please note that only RRISD school Chromebooks will be used in the classroom for learning. We cannot assist you with onboarding personal devices.