Ticketing

How to request Ticketing Set-up for an Event

Planning an upcoming production and performance?  Need to set-up tickets?  Follow the timeline below in order to get your tickets produced and activated for greatest exposure.  

Note that all ticketing links will be added to the Round Rock ISD Box Office for public access and promotion.

• All tickets sales are cashless and there are no refunds or exchanges.
• All children in attendance require a student ticket excluding lap held infants.
• Students are anyone under the age of 18 years.
• Seniors are 65 years and older.
• Round Rock ISD Senior Gold Card holders will purchase tickets online through the fine arts office - not the campus.
• Password protected ticketing are special discounts available only to presenting campus faculty and staff OR special program promotions.  Codes are available from presenting directors.  All others access tickets per regular adult and student pricing.
• Handicap Accessible Seating is handled within the online sales platform.
• Pricing Structure for Fine Arts Performances to be employed with all ticketing beginning 9.12.23.  Fine Arts Faculty (Theatre / Dance) must use this when making their ticketing requests via the Ticketing Hub. 
• The RRISD E-store is only to be employed for course fees and fundraising that is not associated with a performance.  Ticketed events have to use Hometown Ticketing per the District contract.
• Fine Arts events are cashless per district initiative.  See reference article. 

Timeline:

4 weeks prior to your first performance, submit all the required information (Performance Name, Individual Performance Date(s), Curtain Time, Indicate General Admission or Reserved Seating, Short Description of Performance, Image for Performance if applicable, FULL Account Number for deposit - no short codes allowed).  Make sure you have all your information and your Activity Account Number BEFORE you begin your request form. DO NOT enter just a 4 digit code - you MUST enter a full account code with the number of digits as displayed above for your money to flow correctly. 

Hometown Ticketing applies the credit charge fee separate from your ticket price. 
All fine arts faculty MUST use the Approved Fine Arts Ticket Pricing Chart for their events.  
If you do not see your event type, please contact Tim Lowke, Director of Fine Arts-Visual Arts.

Fee Summary

• $1.00 per ticket fee (for HomeTown Ticketing)

• 2.6% of the total +.30c per transaction (for the credit card processing fees)

Complete the form using the button below.

Once your information is submitted, your performance ticketing will be processed and an email with instructions and links will be sent to the Requestor.

3 weeks prior to your first performance - share your sales link out to your campus community.  Please note if you would like tiered distribution (Seniors on day 1, Junior on day 2 etc....) please start one week earlier on the timeline.  Promote your performance on all channels including @roundrockisdfinearts.

3 weeks prior to your first performance - make sure you posted your sales poster with a QR code linked for your ticket purchases.

2 weeks prior to your performance - build your digital program and utilize your QR code for your audience.  Be sure to review the Program Materials for All Fine Arts to assist in your development (deck link below).

1 week prior to your performance - make sure you have adequate front of house/ door usher coverage.  Finalize your program.  Your faculty iPads should have Hometown Gate deployed for ticket scanning.  If  you need scanners, reach out to the fine arts office. 

Post performance - your ticketing revenue will enter the account you designated in the set-up form as RRISD Accounts Receivable allocates the money.  Please note that funds will flow to your activity account beginning with your first sale and continue til the end of your event is complete.