Troubleshooting

Chromebook Troubleshooting:

Restart your Chromebook

Chromebook screen stuck? - Hold down refresh key (looks like a circular arrow) and then push the power button.  

Dropping wifi? - Toggle wifi off, wait 20 seconds, and then back on. You should reconnect.

Chromebook not charging? 

• Try charging from the other side of your device.

• The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again. 

• If you have let the Chromebook charge and the light is not coming on, perform a hard reset by pressing Refresh + Power 

Microphone doesn't work

• Checking your microphone

Clear cache - this will solve many problems

• You can copy and paste chrome://settings/clearBrowsingData into a Chrome tab and click Clear data.

• Written Instructions

• Video Instructions

Check that your Chrome is up to date

• Written Instructions

• Update Chrome on a Chromebook video

• Update Chrome on a Chromebook simulator

Reset Chrome

• Reset Chrome

Disable Chrome Extensions

• Instructions

Can't access Schoology?

• Schoology troubleshooting

• Can't access Google Drive in Schoology