Video Meetings

Enable Your Microphone and Camera

If you would like to join a video meeting for assistance, you will need to enable your microphone in your browser. You also have the option of enabling your camera. (Alert may appear different on each browser)

A picture of your browser pop-up that asks if you want to allow access to your camera. Image of camera, click allow to activate camera.

Unmute Your Microphone

You will also need to unmute the microphone within ConexED once you've entered the video call. (Alert may appear different on each browser)

A picture of your browser pop-up that asks if you want to allow access to your microphone. Image of mic, click allow to activate.

If the microphone is red, you are muted; if the microphone is white, you are unmuted.

Image shows muted mic (red with diagonal line, cannot be heard) and unmuted (can be heard).

Enable Your Camera (optional)

If the camera is red, your video is off/disabled; if the camera is white, your camera is on/enabled.

Image in red (unable to be seen) White image is camera active (you are visible).

Audio and Video Settings Or Issues

If your Video/ Microphone is not working. Please check to see if they are enabled. You will click on the lock pad icon left of the URL. Check below image.

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