TCR Registration 

Hoping you are well, I am a Customer Success Manager here at RingCentral. We are following up on communication sent to customers to ensure they are properly registered for SMS/TCR Compliance. 

Please note this is a time-sensitive request as any number that isn’t registered with a brand-specific campaign will have SMS disabled effective March 31st. 

To ensure the continued deliverability of your SMS messages, it is essential to register your Brand and describe your SMS usage via the carrier-required TCR registration process. Prior to successful registration, you may continue to see an impact on message deliverability as mobile carriers work to reduce spam across their networks and inspect unregistered traffic. 

Background: In 2021, mobile carriers imposed new restrictions on business SMS traffic sent from text-enabled phone numbers, known as “10DLC,” in line with industry requirements set out in the CTIA Messaging Principles and Best Practices.   

All customers using SMS must now self-register with The Campaign Registry (TCR) or their SMS traffic will be blocked by the mobile carriers, whether you plan to use SMS for customer text campaigns or general conversational purposes. This is not a RingCentral requirement specifically – it impacts all providers. You can learn more about these changes here.

There are 3 steps to a successful TCR Registration:

1. Register the Brand (takes up to 2 hours after submission)

2. Register the Campaign (can take up to 20 days)

3. Add your phone numbers to the Registered Campaign 

Next Steps:

1. Review the TCR registration checklist

2. Complete the 3 registration items above in Service Web / RingCentral Admin Portal (https://service.ringcentral.com). Reference this step-by-step video walkthrough or knowledge base article.

3. Send me confirmation once you have completed the self-registration in the Admin Portal 

I know these changes can be frustrating and we are making every effort to support our customers using SMS as we react to changing requirements from the mobile carriers. We appreciate your understanding and quick action on the submission request.

Please respond to this email so that I know you have received and understand you will need to complete the TCR registration as soon as you are able. 

If you have additional needs or questions regarding TCR, you can contact our TCR Hotline Toll-Free number at 855-925-8622 (Normal business hours: 5 AM - 5 PM PST Monday - Friday)

*Consolidated resources:

• What is TCR Video

• Intro to TCR KBA

• TCR Registration checklist

• Overview of TCR fees

• Managing TCR in ServiceWeb Knowledge Base Article

• Submitting TCR in ServiceWeb Video Walkthrough

• Registration FAQ

• Common TCR errors/rejections

• Campaign Registry website