CSS - ATBC/WB Playbook

Here you have the scripts:

SUCCESSFUL CONTACT

Hi,

This is XYZ from Ring Central, calling from a recorded line. May I speak with ZYX? I hope you're having a great day.
I'm just calling to follow up regarding your RingCentral service because the account {has been / is about to be] suspended. To avoid service interruption, I can help you process your payment right now. [IF THE CUSTOMER REFUSES OR DOESN'T HAVE TIME ->] I understand, no problem. You can also log in to your account and update your billing information. Please let me know if you need assistance with this process. 

VOICEMAIL

Hi, 

This is XYZ from RingCentral. I tried contacting you regarding your RingCentral service, because the account [has been / is about to be] suspended. We have not been able to process your billing statement due to a payment failure, and we want to help you avoid service interruption. I will send you an email with contact information and instructions that will help you prevent the account suspension. If payment has already been made, please disregard this message. Have a great day!