How often will this ask me to use MFA?

► For the first day or two it will ask you more than normal. But then after that, it should prompt you about once a day.

What should I do if I lose my physical token or my cell phone?

► Contact the helpdesk immediately and we can address any issues.

Do I need to setup the Physical Token?

► Nope! The RPS Tech Department will do that for you.

Help! I'm fully locked out of everything which means I can't even send a helpdesk email what do I do?

► E-mail helpdesk@ridgefieldps.net using a personal email giving us your full name and the school you work at.

How much data does a Duo Push use?

► Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly

equivalent to loading one webpage on your smartphone.

Does installing the Duo Mobile app give up control of my phone?

► No. Duo Mobile has no access to change settings on your phone. Duo Mobile cannot read

your emails, it cannot see your browser history, and it requires your permission to send you

notifications. Lastly, Duo Mobile cannot remotely do anything to your phone.

Why does the Duo Mobile app need to access my camera?

► Duo Mobile only accesses your camera when scanning a QR code during activation.

What if I don’t have a Wi-Fi connection or cellular reception?

► No problem. Tap the icon in the Duo Mobile app to generate an authentication passcode.

You do not need an internet connection or a cellular signal to generate these passcodes.