Upon uploading all documents, the system timestamps the upload indicating a successful upload. ResiPro employees will then review and approve the documents.  In the event all requirements for payment are not met, they’ll send you an email for revisions. 

For the construction team, your information listing your availability and services is sent to our field Project Managers, so they can reach out as soon as they require your services. We will also provide you with the contact information of our local field team, so you can introduce yourself and properly start building that relationship.

For our Maintenance department; you will have to complete our Maintenance Contractor portal training before you receive any work orders. Once you have completed the training, our Maintenance department will reach out within 7-14 days and issue a work order if the services you render are needed. 

Important reminders:

• Work is not guaranteed

• There is no set date when work will be available

• Work is provided based on services rendered by vendors, location and need.

Work depends on available projects, your location, your skillset, past work history and other variable factors. Reach out to your Vendor Manager to discuss if you have any questions. 

Be on the lookout for Vendor Appreciation Events and other meetups in your region! This is a great opportunity to connect and network with local Project Managers and other local vendors. We send invitations via email.

The length of a permit depends on the state, region, and municipality. You can discuss permitting issues with your Project Manager. 

Likely your Project Manager has not assigned you under that property. Please contact your Project Manager to resolve.

There are many common reasons for access being denied.

• Please make sure you are using the correct link HoneyBadger link below: 

  • For HBCM (Construction portal) go to:  http://contractorportal.honeybadgeram.com/login 

  • For HBMM (Maintenance portal) go to:  http://honeybadgermm.com 

• You are advised to copy and paste the login credentials provided to you.

• If needed, reset your password by clicking on the Forgot Password link underneath the login fields.

• Each vendor will get an annual reminder 30 days prior to the expiration date of their insurance documents.

• You do not need to re-submit all your documents.  You only need to re-submit updated certificates for insurance policies, meeting all requirements (i.e. Certificate Holder & Additionally Insured)

• Vendor coordinators are available to assist you with your vendor profile. 

• If you need updates to other information such as properties, scope of work, pricing, change orders, etc., please reach out to your Project Manager.

You are required to re-submit all required documents to become a vendor.  Documents must reflect the new business name.  Required documents include: 

• All new paperwork

• W-9

• ACH

• Insurance 

If your EIN number changes, you must submit all new documents, including when the change took effect, per the IRS document you received as approval of this change.  Once back in our system, new projects will be assigned to the new company.

To change bank information, please reach out to your Vendor Manager so you can re-submit an updated ResiPro ACH Form along with your supporting documents verifying the information (i.e Voided Check or Letter from Bank verifying account details). 

There are two possible reasons why your direct deposit is not being received.

• Required documents are not uploaded correctly (i.e. Conditional Lien Waiver & Invoice) 

• You will not receive a direct deposit for services rendered unless you complete the ACH TEST sent by our Accounting team.

Lien Waiver is on the last page of your Work Authorization Contract issued by your Project Manager. 

In HoneyBadger Pro, you will not see “Upload Invoice” or “Upload Lien Waiver” buttons until all required dates (Start Date, Project Completion Date, and Work Completion Date) are entered on behalf of the Project Manager. If you have any questions or concerns, please contact the Project Manager directly.

• Constantly communicate with your Project Manager. All change order requests must be discussed and approved by Project Manager before commencing any work applicable to that change order.

• Once the change order is approved; your Project Manager will add it to your contractor portal under the appropriate property.

There are two ways to contact your Maintenance Coordinator:

• Leave a note at the bottom of your work order in HoneyBadger Pro

• Email your Maintenance Coordinator with your full business name and work order number

Reach out to your Maintenance Coordinator for an update on the status of your approval. Once approval is received, you are authorized to complete the scope of work. 

In the work order, “Choose from Gallery” to upload multiple photos at a time. If you are having issues: clear your cache and history, change your computer’s settings to allow for pop-ups, and restart your computer.

In the General Documents section of your work order, you will find a hyperlink to access a printable PDF version of your invoice.

After successfully uploading documents, you will see a hyperlink embedded in the General Documents section of your work order for your review. Please use this document to confirm your approved dollar amounts for materials and labor. 

• All vendors regardless of size

• All contracts even if minor in scope

• In Georgia, for example, certain types of companies (e.g., LLC’s & sole proprietors) with less than 3 employees are not required by law to carry WC insurance. However, RESCAP has more stringent requirements than the state/gov’t (i.e., our independent contractor agreement/ICA requires you maintain WC insurance coverage)

• RESICAP could be a deemed a statutory employer for your injured worker

• You are the prime sub; as such, you are required to procure WC for your contract, nonetheless

• You should ensure your subs maintain WC, too, as is required by the governing ICA

• Obtain a WC policy to meet the requirements and exclude your salary.

  • Less expensive option

  • No salary protection for the sole proprietor

  • Meets RESICAP WC requirements

• Obtain a WC policy to meet the requirements and include your salary on the policy.

  • WC Policy premium commiserate with your salary

  • Have access to the medical and disability benefits associated with the WC policy in the event of a workplace injury

  • Meets RESICAP WC requirements

• If you can't procure coverage on your own, HUB can provide you with a contact to help you through that process

• Craig Dedrick | Craig.Dedrick@Hubinternational.com | 704-651-9609

• RESICAP reserves the right, in its sole and absolute discretion, to waive the WC requirement.

  • However, there is a contractual charge. The charge depends on the scope of the work and the total contract value.

  • Job awards and work orders may be awarded to other vendors who possess WC insurance before those that don’t.