Software Issues

General Troubleshooting Tips:

Google Chrome:

  • Try restarting your computer.
  • If possible, clear your cookies and cache (click here for Chrome instructions).
  • Open Self Service and choose "Chrome Install or Update" and install.


LockDown Browser:

  • Open Self Service and choose "Respondus LockDown Browser Reinstaller", then install.

SchoolNET Secure Tester:

  • Open Self Service and choose "SchoolNET Secure Browser Reinstaller", then install.

The following applications are available in Self Service for installation:

  • Pages, Numbers, Keynote, iMovie, Garage Band, Photos, Android File Transfer, Stopwatch, and Inspire.
  • Note: iMovie and Inspire are over 2GB and should be downloaded at school. Once you begin the download, your computer should remain open until Mission Control indicates the installation is complete.

If none of these solutions worked for you, please fill out the form below.