Hardware Issues

General Troubleshooting Tips:

If your charger is not working:

  • Ensure the charger is plugged in.
  • Try plugging the charger into another outlet in the room.
  • See if there is anything stuck in the charger port or at the end of the charger.
  • Try doing an SMC reset, instructions below. (Warning: this will turn off your laptop!)

SMC Reset Instructions:

  • Ensure your laptop is plugged in and turned off.
  • Hold down the following keys: left-shift, control, left-option (picture below).
  • While holding these keys, press the power button and your charger light should change to green, then back to orange.
  • Turn on your computer.

If none of these solutions are working for you, please fill out the form below.