Hardware Issues

If your charger is not working or your machine will not turn on:

• Ensure the charger is plugged in

• Try plugging the charger into a different USB-C port in your MacBook (if one port fails contact the HelpDesk)

• Try plugging the charger into another outlet in the room.

• See if there is anything stuck in the charger port or at the end of the charger.

• Restart the MacBook

• If troubleshooting steps have failed to resolve the issue, bring the charger and computer to the HelpDesk for further assistance during normal school hours.

If you are experiencing a hardware failure but there are no obvious signs of broken parts, please restart your MacBook. If the issue is obviously a hardware failure (such as a cracked screen) or a restart failed to resolve the issue, please bring the device to the HelpDesk during normal school hours for further assistance.

Examples of Hardware Failures/Damages:

• Lines on screen, screen cracked/broken

• Keyboard is not working or a key has come off

• USB-C and/or Headphone port(s) do not work

• Trackpad does not work or is cracked

• Etc.