Help Ticket - All employees can raise a help ticket to their problem solvers / HOD

Help Slip - Only HOD / problem solvers should raise a help slip to the directors

HOD / Problem Solver need to assess the relevance of any help ticket raised to them. If chosen no, a reason needs to be given.

After receiving reply of relevant Help Tickets, feedback to be given on solution provided for the help ticket 

Please allow up to 48 hours to reply to your help ticket/slip