DTI Top Management believes that Quality Management System can complement its services by integrating quality into its existing operation. An organization focused on quality promotes a culture that delivers value through fulfilling the needs and expectations of customers and other relevant interested parties. The quality of an organization’s products and services is determined by the ability to satisfy customers and intended and unintended impact on relevant interested parties. The quality of products and services includes not only their intended function and performance, but also the perceived value and benefit to the customer.

The establishment of a Quality Management System is a strategic decision of DTI Top Management. It believes that the Quality Management System is a management tool that can be used to improve its overall performance and provide a sound basis for continual improvement of its operations.

Specifically, the DTI quality management system aims to:

1. Enhance customer or client satisfaction by consistently providing quality services; 

2. Be effective and efficient in the delivery of its trade and industry programs and services; and 

3. Provide a framework for continual improvement at every aspect of its management system.