Based on feedback from the MMG survey, and discussions, feedback from parents is that MyPymble should primarily do two things: “Make it mine” and “simplify communications” from the College.

• Take Action: Make it easier for parents to take actions they need to take – such as letting the school know of an absence, or giving permission for their daughter to attend an excursion

• Organisation: Help parents know what is on for their family. They have all these notes on the fridge about what is happening when – the Portal will show a combined calendar so they can organise their family time.

• Stay informed: Parents want to know when academic reports are available, how their daughter is tracking in her learning, whether she has upcoming assessments, is her attendance/ behaviour going OK? They also want to stay up to date with what’s going on in their year group and Pymble generally.

• Quick access: "I want to get to different systems to do things like register for activities or pay my school fees. Make it easy to get there."

• Simplification: Help parents access info wherever they are and aggregate all the communication from the College. In February 2021, the Portal will have an app. In the meantime, the site works well on mobile phones.

From the Home Screen, click on your daughter’s photo in the 'My Family' section and you will be taken to her page.

Leave feedback via email by clicking on this link

You can also access this feedback section from the 'Leave Feedback' option within the MyPymble website or the 'Help & Support' section of this site.

The easiest way to find contact details in the website is to click onto your daughter's photo and in her page you can see a list of her class teachers, compass teacher and sub-school contact information. You can click on the required teacher to send them an email or click the sub-school phone number to call them.

In the MyPymble app, you can also click on the card for your daughter to see her sub-school and compass teacher to call or email.

If there is a teacher you would like to contact that is not within this list, your daughter's sub-school or compass teacher would be able to put you in touch with the relevant person.

To update your child's medical details you can click on their photo in both the MyPymble app and website to go to their page. On their page you can click on the 'update medical details link to open a pre-populated form to check and edit her recorded medical information. Click these links to learn more about this on the app and on the website.

Parents/Guardians are contacted in the first instance in an emergency. If parents/guardians are not contactable, the emergency contact will be contacted. Please provide an additional emergency contact that is NOT a parent.

Click on your daughter's image in either the website or app. You will then see a button to view Year Group Contact Lists. Select this button to view a contact list for your daughter.

Please view this document to learn how to change your MyPymble password

Please view this document to learn how to reset your MyPymble password.

Some parents have existing microsoft credentials that auto log in. This causes a log in error to the MyPymble website. You can create different profiles in Chrome browser to help manage this, otherwise, you can open an 'incognito' window to use your MyPymble credentials.

November 12 2021 Updated process:

If your MyPymble app version is 1.1.5 or later, you can do this via the settings menu under your profile. Watch example video here

If it is before the start of term, the timetable may not yet be loaded. If school has started, the first thing to try is to refresh the calendar data.

1. Open the calendar screen

2. At the top right of the calendar screen select the 'hamburger' menu.

3. Click 'Refresh calendar' from this menu.

Here is a video that demonstrates how to do this.

https://www.youtube.com/shorts/alYx4b3WLDk

Academic reports are best viewed via the MyPymble website. Click on your daughter's image on the home page to open her page. On the right hand side, you will see her latest academic report information and an option to view and print PDFs for the current and previous academic periods. You can learn more about this here.

To view the academic reports on the app, you would go to your daughter's page (by clicking on her card), and then select to go to the Portal. This loads the website onto your device and you can scroll to the bottom of the page to view her academic information.

There seems to be an issue with some stale data in your application.

November 12 2021 Updated process:

If your app version is 1.1.5 or later, you can do this via the settings menu under your profile. Watch example video here

Older versions

For 1.1.4 and earlier, on your MyPymble app home screen, simply 'pull down' on the screen. Do this by going to the section in question and swiping down on the screen until you see 3 dots appear at the top. A small swipe will not be enough, keep pulling down until the three dots appear. Watch an example video of this process here.

You can reload the entire app data by going to the top right icon of a person and then pulling down on that screen.

There seems to be an issue with some stale data in your application.

November 12 2021 Updated process:

If your app version is 1.1.5 or later, you can do this via the settings menu under your profile. Watch example video here

Older versions

For 1.1.4 and earlier, on your app home screen, simply 'pull down' on the screen (swipe down on the screen) and this will load fresh data. Do this by going to the section in question and swiping down on the screen until you see 3 dots appear at the top. A small swipe will not be enough, keep pulling down until the three dots appear. Watch an example video of this process here.

Now when you go to your daughter's page and click through to the portal it will load correctly.

At this stage parents cannot select which type of messages are push notified.

Asking to join a group is currently not available via the portal. To join an existing group please contact the appropriate group manager and they can add you to the group.

Once the record has been recorded in our internal system (Edumate), you will be sent an SMS acknowledgment as well as an email notification of the new absence record. For our students in Kindergarten to Year 2, this will happen around 9.00am each day. For our students in Years 3 to 12, this will be around 9.30am each day.

No. Currently we will only allow for the online submission of full-day absences (prior to 9:30am of that day) . You will need to contact the relevant school office for a planned late arrival or early leave.

Tip: Navigating to your daughter's screen will show the relevant school office and their contact details.

No. Currently the Portal will not allow you to approve existing unexplained absences. You will need to send in an explanation with your daughter on her return to school to the relevant school office.

Tip: Navigating to your daughter's screen will show the relevant school office and their contact details.

MyPymble currently allows online submissions for single days of absence. You can use MyPymble to submit multiple absence records over different days. Otherwise, you will need to contact the relevant school office for multi-day absences if known in advance.

Tip: Navigating to your daughter's screen will show the relevant school office and their contact details.

No. Your login password will act as a secure signature for your notifications and you will not be required to electronically sign each new absence notification.

Currently you will not be able to upload a copy of a medical certificate. Future enhancements will include this new feature.

You will need to contact the relevant school office and provide a medical certificate if your daughter will be missing an assessment task due to absence.

Tip: Navigating to your daughter's screen will show the relevant school office and their contact details.

A summary of your daughter’s attendance for the term and the current year can be found on your Daughter's Page.

Please contact the relevant School office.

Tip: Navigating to your daughter's screen will show the relevant school office and their contact details.

Click on the ‘Calendar’ tab found in the top menu bar of MyPymble or click on the 'Timetable Schedule’ within your daughter’s page. To locate the 'Timetable Schedule', please go to the 'My Family" section and click on the photo of your daughter. This will take you to your Daughter's Page. The 'Timetable Schedule' is found underneath her photo.

The Calendar will display the event listing, but providing permission is actually managed from either the Home or Permissions screens of the MyPymble Website/App. Clicking on the relevant Event 'card' will bring up any additional details and requirements before permission can be provided.

This is not a current feature of MyPymble. We will look at allowing calendar subscriptions as a future feature.

All events your daughters are recorded as invited to will show in your Calendar. Additional events may show for you because of the groups you are a member of. For example, if you are a Kindergarten parent, you will see an event for the Kindy Parent Learning Discussions.

On the MyPymble App, you will get a notification prior to the event (you will also need to enable Notifications on your mobile device).

To see more than two weeks ahead, you should look at the family diary in either the MyPymble app or website. You can filter this calendar to only show assessment tasks, and then change to your desired view (week, month, agenda) and scroll through the calendar to see upcoming assessments for your children. Click on these links to learn more about the calendar on the website and app.

Only tasks that have been recorded in Edumate will appear in this list. There are some in-class tasks that teachers might give to students directly in the Virtual Classroom (VC). These tasks will not currently show in the Portal.

Yes – beneath the list of upcoming tasks is a list of recently marked tasks that have your daughter’s results.

On the MyPymble App, you will get a notification prior to the assessment task (you will also need to enable Notifications on your mobile device).

Currently you cannot see the weighting of a given task in the 'Recently marked' tasks section of the Portal.

It is important for staff to be able to provide the feedback and best frame the results to the students before they learn the results from the Portal.

You can view the academic report under the 'Academic reporting' section of your child's page on the MyPymble website. To locate this section, click on the student's photo - the 'Academic reporting' section is the section furthest to the right.

On the App, on your Daughter's page, click on the 'Portal' link. This will launch a mobile browser version of the Portal where you can scroll down your Daughter's page until you see the Academic reporting section.

Once the academic reports are ready, we will release them to the MyPymble website. You will be able to view the academic report under the 'Academic reporting' section. To locate this section, click on the student's photo - the 'Academic reporting' section is the section furthest to the right.

On the App, on your Daughter's page, click on the 'Portal' link. This will launch a mobile browser version of the Portal where you can scroll down your Daughter's page until you see the Academic reporting section.

The MyPymble website will show written feedback from your daughter’s teachers, an indication of effort in the subject and a performance indicator as either a mark or grade. More information about specific outcomes and level of achievement can be viewed via the PDF icon under the 'Academic reporting' section from November. The information shown in the Portal is designed to be a quick insight into the key areas of feedback, effort and performance whilst also keeping the amount of data lean and amount of space used to a minimum.

Yes, you can view, print and save a PDF version of all available academic reports via the PDF icon in the November 2020 release. To locate this section, navigate to the 'My Family' section and click on the student's photo - the 'Academic reporting' section is the section furthest to the right.

Yes. You will be appropriately notified when a new academic report is available on MyPymble.

In Semester 1 2020, we went electronic with all academic reports to reduce our carbon footprint to the environment and to reduce paper usage.

The MyPymble Website currently does not enable you to organise your own favourite links. As more links are added to the system, you can flag some of the links to appear on your home page, whilst the other links will be available only by clicking on the heading to view all links. You can, however, continue to use your desktop browser's Bookmark functions.

The MyPymble App does enable you to set up your favourite links. Scroll down your Home screen and you will see a link "Set up favourite links" (or if you have set some previously, "Manage your favourite links"

If a link is not available, but you know it is needed, then please submit a feature request via our Help & Support page. We will determine when this link can be added to the system and add it to our roadmap as appropriate.

Please click on ‘Pymble Knowledge’ in the top menu. This will take you to the old Portal where you can access other links.

To look through all available shortcuts, click on the ‘My Shortcuts’ heading from the Home Page. As more shortcuts become available, we will add a feature to filter the list of shortcuts. In the meantime, you will be able to browse all available shortcuts in this screen.

On the MyPymble App, tap on 'More' and then tap on 'Links'

Where appropriate, features of the old Portal will move across to MyPymble. Many features that were accessed via the old Portal and other areas will migrate to the MyPymble if appropriate. The old Portal is now effectively the knowledge base section of MyPymble. If the feature is about you or your daughter, it should come across to MyPymble; if it is about Pymble, it will stay in the old Portal until we have an alternate location for the Pymble Knowledge base/ handbook.