INFORMATION TECHNOLOGY SUPPORT

KNA Technical Assistance and Support

Use the following options for normal IT help through Kaplan’s ServiceNow portal or project request forms. 

• Visit gethelp.purdueglobal.edu (ServiceNow) to submit a ticket 

• Call 1.855.892.7396 for: Network user accounts, passwords, email, software for PG-issued laptops, VPN, etc. 

• Call 1.866.348.1196 for: Faculty support for Brightspace and Zoom questions, issues, and setup requests 

• Review the Information Technology Acceptable Use Policy information in the Employee Handbook 

• Review the Work from Home Technology Requirements and Recommendations

Purdue IT Technology Requests

This process supplements KNA Technical Assistance and Support. Use the Purdue Global IT Service Request portal to submit a ticket for: 

• Adobe Creative Cloud 

• Brightspace / Zoom Support by the LMS Administration Team 

• Google Workspace support for PG-administered services 

• Google Cloud Platform support 

• Support for Purdue Global-administered applications: Smartsheet, Zoom, Asana, and Make 

Purdue IT Hardware Purchase Form 

Purdue IT offers Device as a Service, a self-service process to order Windows computer hardware and accessories for individual users. Orders can be placed through the new hardware procurement form, which requires university authentication. After your computer is delivered you will need the setup instructions: 

• Instructions for setting up a new Dell laptop  

• Instructions for setting up a new Apple laptop 

Purdue West Lafayette Password Assistance  

Contact the Purdue West Lafayette Service Desk at 765-494-4000 for assistance with your @purdue.edu email address.