PHS Technology Support
Current Hot Ticket Items:
Where do I check my grades?
Canvas is the main gradebook teachers will use to enter all grades for all assignments.
Teachers will only enter final Grading Period grades and Behavior/Effort grades into PowerSchool.
Attendance will still be taken in PowerSchool.
My laptop is locked, only has the "ladmin" login, or just has a loading bar that never loads anything:
You must bring that device to room F218 at Pattonville High School so we can run necessary security updates and release the device to you.
How can I access my digital ID?
What if I don't have any Canvas courses or Canvas says I have no account?
Go directly to https://pattonville.instructure.com
Be sure you are signing in with the proper credentials (firstname.lastname@example.org and Pattonville password)
Once signed in, click "all courses" to view current course enrollments.
If you had a schedule change today, it may take up to 24 hours for that schedule change to reflect in Canvas. (Please note that Canvas classes will not show until after the term has begun. If the term has not started yet, please wait until the term has begun and then follow steps 1-4.)
If you have completed steps 1-4 and still have no courses showing, email email@example.com for support.
Student Accounts2023-2024 School Year
Canvas is the primary digital learning environment. All your courses can be found by going to your Google Account, clicking the Google Apps Menu, and clicking on the Canvas icon.
Communicating with Faculty
Students can email all PHS faculty members by logging into their Pattonville Gmail account in a web browser or using the Gmail App on a mobile device, composing a new message, and typing in the faculty member's name.
Additionally, students can message their teachers using the Inbox in their Canvas account.
Other Frequently Asked Questions & Troubleshooting Tips
Zoom: I tried to join a Zoom session, but it's not working. What can I do?
You need the correct link. If you click a Zoom link and the Zoom app doesn't open it means that you might need to clear the cache in your web browser.
If you don't have a link or the link isn't working, you can also open the Zoom app and click Home > Join a Meeting and enter a Meeting ID and sometimes a passcode. If someone can send you that information via email or some other messaging you can still join.
YouTube videos from my teachers won't play. What can I do?
Make sure you are signed into your Pattonville Google account and SIGN OUT of any other personal Google accounts.
If you are in Canvas, open a new tab and sign into YouTube. Then go back to the Canvas tab and refresh the page.
Quit (⌘Q) the browser and reopen it.
Restart your computer by clicking on the and choose "Restart"
How do I properly disinfect my MacBook?
Video: Watch Dr. Hasheider Explain
Shut down your MacBook
Use a damp disinfecting wipe or dampen a cotton ball with rubbing alcohol (isopropyl alcohol 70%)... (you do not want it to be dripping wet)
Run the wipe or cotton ball over they keyboard and trackpad. Allow to dry.
For the screen you should use a slightly damp microfiber cloth to wipe the screen clean.
For the outside of the device, you can wipe it down with a disinfecting wipe, but avoid any ports.