PHS Technology Support
Current Hot Ticket Items:
What if Zoom says I'm ineligible or I can't sign into Zoom?
Open the Zoom App
Click Sign in
On the right menu click the SSO sign in option
Use domain: psdr3-org
Then you can sign into Zoom and when you click Zoom links from your teacher it will let you in.
You may also get an email from Zoom to verify that you want to activate your account, so check your email also.
What if I don't have the Zoom app or it has a question mark?
Look in the Applications Folder (Finder > Applications) and see if the Zoom app is there
If not, click the Manager App (in dock, white with sideways wifi signal on it)
Let it load… takes a second...
Find Zoom, click (Re)Install/Update
Wait a few minutes.
Look in the Applications Folder (Finder > Applications) to see if it shows up.
It may take several minutes for the app to appear in your Applications. Do not keep clicking the install button.
If the Zoom app never appears in your Applications, you can still open your teachers' Zoom links in a web browser for now--choose Join in Browser. Or join from another device you may have. You cannot download and install the app on your school computer. Email firstname.lastname@example.org for help.
What if I don't have any Canvas courses or Canvas says I have no account?
Go directly to https://pattonville.instructure.com
Be sure you are signing in with the proper credentials (email@example.com and Pattonville password)
If you had a schedule change today, it may take a couple hours for that schedule change to reflect in Canvas.
Communicating with Faculty
Students can email all PHS faculty members by logging into their Pattonville Gmail account in a web browser or using the Gmail App on a mobile device, composing a new message, and typing in the faculty member's name.
Additionally, students can message their teachers using the Inbox in their Canvas account.
Other Frequently Asked Questions & Troubleshooting Tips
Zoom: I tried to join a Zoom session, but it's not working. What can I do?
Restart your computer by clicking on the and chose "Restart."
Go to > System Preferences > Security & Privacy > Privacy and from there click on Camera or Microphone and select the box next to Zoom depending on which one you are using.
If the Zoom link isn't working, email your teacher. They may need to give you a different link.
If you don't have the Zoom App, you should be able to open a Zoom link in an internet browser. It will ask you if you want to install Zoom, just say no and then it will give you the option to join with browser.
Flash doesn't work.
Flash is not a thing anymore. If you are using a website that requires it, find a different resource.
YouTube videos from my teachers won't play. What can I do?
Try using the Chrome Browser instead of Safari. Safari doesn't play nicely with embedded YouTube videos, even videos in Moodle or Google Classroom.
Make sure you are signed into your Pattonville Google account and SIGN OUT of any other personal Google accounts.
Quit (⌘Q) the browser and reopen it.
Restart your computer by clicking on the and choose "Restart"
How do I properly disinfect my MacBook?
Video: Watch Mrs. Hasheider Explain
Shut down your MacBook
Use a damp disinfecting wipe or dampen a cotton ball with rubbing alcohol (isopropyl alcohol 70%)... (you do not want it to be dripping wet)
Run the wipe or cotton ball over they keyboard and trackpad. Allow to dry.
For the screen you should use a slightly damp microfiber cloth to wipe the screen clean.
For the outside of the device, you can wipe it down with a disinfecting wipe, but avoid any ports.