PHS Technology Support
Current Hot Ticket Items:
Where do I check my grades?
Canvas is the main gradebook teachers will use to enter all grades for all assignments.
Teachers will only enter final Grading Period grades and Behavior/Effort grades into PowerSchool.
Attendance will still be taken in PowerSchool.
My laptop is locked, only has the "ladmin" login, or just has a loading bar that never loads anything:
You must bring that device to room F218 at Pattonville High School so we can run necessary security updates and release the device to you.
What if I don't have any Canvas courses or Canvas says I have no account?
Go directly to https://pattonville.instructure.com
Be sure you are signing in with the proper credentials (email@example.com and Pattonville password)
If you still have no account or no classes, fill out this form.
If you had a schedule change today, it may take up to 24 hours for that schedule change to reflect in Canvas.
Student Accounts2022-2023 School Year
Canvas is the primary digital learning environment. All your courses can be found by going to your Google Account, clicking the Google Apps Menu, and clicking on the Canvas icon.
Communicating with Faculty
Students can email all PHS faculty members by logging into their Pattonville Gmail account in a web browser or using the Gmail App on a mobile device, composing a new message, and typing in the faculty member's name.
Additionally, students can message their teachers using the Inbox in their Canvas account.
Other Frequently Asked Questions & Troubleshooting Tips
What if Zoom says I'm ineligible or I can't sign into Zoom?
Open the Zoom App
Click Sign in
On the right menu click the SSO sign in option
Use domain: psdr3-org
Then you can sign into Zoom and when you click Zoom links from your teacher it will let you in.
You may also get an email from Zoom to verify that you want to activate your account, so check your email also.
Zoom: I tried to join a Zoom session, but it's not working. What can I do?
You need the correct link. If you click a Zoom link and the Zoom app doesn't open it means that you might need to clear the cache in your web browser.
If you don't have a link or the link isn't working, you can also open the Zoom app and click Home > Join a Meeting and enter a Meeting ID and sometimes a passcode. If someone can send you that information via email or some other messaging you can still join.
You also want to make sure you signed into your PATTONVILLE Zoom account. Open Google.com in a web browser, sign into your Pattonville Google Account, click the "waffle" apps menu, click Zoom.
YouTube videos from my teachers won't play. What can I do?
Make sure you are signed into your Pattonville Google account and SIGN OUT of any other personal Google accounts.
If you are in Canvas, open a new tab and sign into YouTube. Then go back to the Canvas tab and refresh the page.
Quit (⌘Q) the browser and reopen it.
Restart your computer by clicking on the and choose "Restart"
How do I properly disinfect my MacBook?
Video: Watch Dr. Hasheider Explain
Shut down your MacBook
Use a damp disinfecting wipe or dampen a cotton ball with rubbing alcohol (isopropyl alcohol 70%)... (you do not want it to be dripping wet)
Run the wipe or cotton ball over they keyboard and trackpad. Allow to dry.
For the screen you should use a slightly damp microfiber cloth to wipe the screen clean.
For the outside of the device, you can wipe it down with a disinfecting wipe, but avoid any ports.