Technology Assistance
Pattonville's school technology support team is ready to help if a student or family has a problem with their technology. There are two ways to request help. The first and preferred way is to email the help desk for your child's school. If you are unable to send an e-mail, you may call and leave a message on the school help desk voicemail. A member of the technology support team will call back as soon as they are able. Below are the email address and phone number of the help desk at each school.
Parent and Student Resources
View videos and learn more about how families and students can use Pattonville's learning platforms to keep up-to-date on classes and information.
K-5 Toolkit for Virtual Learning
Holman Middle School Virtual Parent University
Pattonville Heights Middle School Virtual Learning Resources
Troubleshooting
Pattonville is working in the background with our technology platform providers to ensure a seamless experience for students and staff, however, we know technology can sometimes fail to work when needed. For this reason, we want to provide you with some resources should you have any issues. Below is a link to a Zoom Troubleshooting guide, as well as links to status pages so families can check to see if the platform or their internet provider are experiencing a regional outage.
Resources
Zoom Troubleshooting Guide for Families and Caregivers
Zoom Status - https://status.zoom.us
Canvas Status - https://status.instructure.com
SeeSaw Status - https://status.seesaw.me
Google Status - https://www.google.com/appsstatus
Downdetector (look up your Internet Service Provider) - https://downdetector.com
Troubleshooting your internet and WiFi
In a world where much time is spent using technology to work and learn, WiFi and Internet access have become a critical part of our day-to-day lives. When that technology doesn't meet our needs or expectations, frustration levels rise and simple tasks seem to take forever. Often, issues with our WiFi can be improved by making a few important changes. Making these changes can help increase the speed and reliability of your WiFi and internet access and help you get the best experience possible out of your WiFi. We recommend following as many of these steps as possible.