Technical Support

Introduction

The Tech Support Staff of the Brookline Schools is working to ensure students and teachers can connect online. We are, however, limited on our ability to troubleshoot problems on personal devices.

How to Log onto a PSB Chromebook

Grades K-2

Students in these grades do not have PSB issued G-Suite accounts.

Logging into a loaner Chromebook

Grades 3-12

Students in grades 3-12 log onto a school chromebook with their school-issued account.


Frequently Asked Questions

Q. We're having trouble connecting to a Brookline learning platform: Google Classroom, Google Meet, or Canvas

A. Brookline tools work best with the Chrome Browser. Test your internet connection and make sure that you're able to reach other sites. Try clearing the browser cache, quitting the browser and launching again. If problems persist, complete this form:

PSB Home Connection Help Request

Q. We're having trouble with the Chromebook on loan from Brookline Schools

A. Many problems can be solved by restarting the Chromebook. If problems persist, complete this form:

PSB Chromebook Home Help Request

Q. We're having trouble connecting to a learning resource assigned or shared by a teacher (i.e.Type to Learn or Scratch).

A. Email your teacher with a detailed description of the problem.