Privacy Policy

Effective Date: February 25, 2025

At Prospect Healthcare S.C., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including data collected through SMS communications. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following personal information:

• Name, phone number, and email address provided by you.

• Information related to your interactions with our SMS messages.

• Any other details you voluntarily share when communicating with us.

2. How We Collect Information

We gather personal information through:

• Voluntary submission when you provide your phone number for SMS communications.

• Automated technologies, such as cookies, when you visit our website.

3. How We Use Your Information

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes. 

We use collected information to:

• Provide and improve our services.

• Send SMS messages related to inquiries, appointments, or service updates.

• Respond to your requests and provide customer support.

4. Data Protection and Security

We implement strict security measures to safeguard your personal data from unauthorized access, disclosure, or misuse.

5. Access to Privacy Policy

This Privacy Policy is available on our website at [https://sites.google.com/prospecthc.com/www-prospecthc-com/privacy-policy] and on our Contact Us page.

6. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

SMS Terms & Conditions

1- SMS Consent Communication:

The information 630-376-6317 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Prospect Health Care S.C], you may receive messages related to the following:

Example: 

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: Hello [Provider's Name] from[prospect healthcare SC], I wanted to inform you about a recent RN call regarding [Patient's Name]. The patient is experiencing cough and phlegm, but their vitals are normal. Please advise on the next steps. Thank you. To opt out, text STOP. For assistance, text HELP or visit https://sites.google.com/prospecthc.com/www-prospecthc-com/home. Message & data rates may apply.

Hello [RN's Name] from[prospect healthcare SC], the patient requires weekly nursing visits and has been advised to check their blood pressure daily due to abnormal readings and not taking their hypertension medication. Please ensure this is addressed. Thank you .To opt out, text STOP. For assistance, text HELP or visit https://sites.google.com/prospecthc.com/www-prospecthc-com/home. Message & data rates may apply.

Hello [RN's Name] from[prospect healthcare SC], [Patient's Name] is scheduled with [Provider's Name] on [Date]. Please let me know if you have any concerns or additional instructions. Thank you .To opt out, text STOP. For assistance, text HELP or visit https://sites.google.com/prospecthc.com/www-prospecthc-com/home. Message & data rates may apply.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Prospect Health Care S.C in the following ways (This is an example. Please include the method used.)

• Verbally, when asking the patient, caregiver, nurses and providers

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 8- Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please reach out to us:

📍 Prospect Healthcare S.C.
📍 2 East 22nd Street, Suite 215, Lombard, IL 60148
📞 Phone: 630-376-6317
📠 Fax: 630-376-6319
🌐 Website: https://sites.google.com/prospecthc.com/www-prospecthc-com/home 

Your privacy is important to us, and we appreciate your trust in Prospect Healthcare S.C.