Pupify – Privacy Policy
Pupify (“we”, “our”, or “us”) operates the Pupify mobile application (“App”). This Privacy Policy explains how we collect, use, share, and protect your information when you use the App. By creating an account or using the App, you agree to this Privacy Policy.
1. Information We Collect
We collect information you provide directly and data automatically collected when you use the App.
1.1 Personal Information
We may collect the following personal information:
Name
Email address
Phone number
Address (city, region, or location you submit)
Password (securely encrypted — we never store plain-text passwords)
1.2 Location Information
We may collect:
Precise GPS location (only when you allow it)
Approximate location to show listings and nearby services
You can disable location access at any time in your device settings.
1.3 Financial Information
Used for purchases, subscriptions, and payment verification:
Payment method details (processed securely by third-party providers)
Transaction identifiers
We DO NOT store full credit card numbers.
Payments are processed by:
Google Play Billing (for Android in-app subscriptions)
Apple In-App Purchases (for iOS subscriptions)
Revenue Cat (used only to manage and sync subscription status)
Stripe
All payment processors follow PCI-DSS security standards.
End User License Agreement (EULA): By using Pupify on an Apple device, you also agree to be bound by the https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
1.4 Messages
We collect and store:
In-app chat messages between users
Messages sent to our support team
1.5 User-Generated Content
We collect any content you upload, such as:
Photos and videos
Listing details
Service or product descriptions
Pet information
Any content you voluntarily submit
1.6 Camera & Photo Library Access
The App may request permission to access:
Camera (for taking photos of pets, listings, or documents)
Photo Gallery / Media Library (for uploading existing images)
You can disable these permissions at any time.
1.7 Files & Documents
If you upload files or documents, we store them to support app features or listing requirements.
1.8 App Activity
We may collect:
App interactions
Listing actions, purchases, profile updates
Search history
Screen views and feature usage
This helps detect fraud and improve app performance.
1.9 Device Identifiers
We collect unique device identifiers (such as Firebase Instance IDs) to facilitate the delivery of push notifications and to securely authenticate user sessions.
2. How We Use Your Information
We use your information to:
2.1 App Functionality
Create and manage accounts
Allow posting, browsing, buying, and selling
Enable messaging between users
Support AI-generated banner images (if applicable)
2.2 Payments
Process subscriptions and purchases
Verify payment eligibility
Manage billing through Google, Apple, Revenue Cat, and Stripe
2.3 App Improvement
Debugging and performance optimization
Enhancing app features
2.4 Communications
Send important notifications
Respond to support requests
Inform users about updates or account-related issues
2.5 Fraud Prevention & Security
Detect suspicious activity
Protect users from scams
Verify transactions and accounts
2.6 Account Management
Maintain user profiles
Save preferences and settings
Support your listings and activities
3. Sharing of Information
We do not sell or rent your personal data.
We only share data with:
3.1 Service Providers
Used only to operate the App:
Google Play Services
Apple Services
Stripe
Revenue Cat (manages subscriptions)
Hosting and database providers
Firebase services (push notification)
All providers follow strict data protection obligations.
3.2 Legal or Safety Reasons
We may disclose data:
To comply with laws, subpoenas, or legal requests
To protect user safety
To prevent fraud or security threats
4. User-Generated Content
You are responsible for the content you upload, including:
Photos and videos
Listings
Messages
We may remove content that is:
Illegal
Harmful or misleading
Violates animal welfare rules
Violates our policies
5. Data Security
We use industry-standard security measures, including:
HTTPS encrypted communication
Encrypted passwords
Secure payment gateways
Regular audits and monitoring
However, no system is 100% secure.
6. Data Retention
We retain your data:
As long as your account is active
As needed to operate the App
As required for legal, tax, or fraud-prevention purposes
7. Children’s Privacy
Pupify is not intended for children under 13.
We do not knowingly collect data from children.
If such data is discovered, it will be deleted immediately.
8. Your Rights
You may request:
Access to your data
Correction of inaccurate information
Deletion of your account or data
To stop receiving notifications
Contact:
📧 Email: info@pupify.ca
🌐 Support: https://pupify.ca/support/
9. Data Deletion Requests
In-App Deletion Steps
Users can delete their account directly in the app:
Open the Pupify App
On the Home Screen, tap the Menu Button
Tap Settings
Tap Delete Account
A confirmation popup will appear
After confirming, all personal data will be permanently deleted
A success message will be shown after deletion
Website Deletion Request
Users may also request deletion at:
👉 http://194.59.165.64/#/deleteAccount
Once processed, your data will be permanently deleted unless required for:
Legal compliance
Fraud-prevention
Security purposes
10. Third-Party Services
Pupify uses third-party services with their own privacy policies:
Google Play Services
Apple Services
Firebase
Stripe
RevenueCat
Please review their policies separately.
11. International Data Transfers
Your information may be stored or processed in countries outside your own.
By using the App, you consent to such data transfers.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted in the App or on our website.
13. Contact Us
For questions or concerns, contact our support team:
📧 Email: info@pupify.ca
🌐 Support: https://pupify.ca/support/