8 Simple Ways To Fix HP Envy Printer Not Scanning Issue

HP Envy printer is one of the most popular models of HP printers. Because of their outstanding features and functionalities, these printers are preferred by many people. But, since nothing is crystal perfect, Hp printer users can also encounter Hp envy printer not scanning issue after their OS update. If you are the one going through such an issue, don't fret. Instead, go through this valuable post to come out of the issue. Here, we will talk about eight simple ways that can help troubleshoot your problems in just a few minutes.

HP Envy Printer is Printing But Not Scanning

The issues with this all-in-one printer tend to occur primarily because of driver malfunction. To solve the issue, the most probable solution is to reinstall or upgrade the printer's driver. Below we have listed some of the related issues below.

• Printer fails to scan multiple pages.

• Scanning is currently unavailable on Windows10/Windows11.

• Printer printing but not scanning.

• Print won't scan to email.

• The printer is failing to scan or copy.

• The printer is working, but the scanner is not.

Solutions To Fix HP Envy Printer Not Scanning Problem

Irked by scanning problems associated with your HP printer! Read below to learn what you can do to fix the issue.

Check Platform Compatibility

If a scanning issue occurs after the Windows 10/11 upgrade, check if it's compatible with that platform. Do this by opening HP Printers - Windows 10 compatible printers page. Open it in a new browser. You can expand an HP model series on that page and check if your printer model is available there. If you find the printer is incompatible with Windows 10 you need to have a new or compatible platform for scanning.

Reset Your Printer

Resetting printers can re-initialize a scanner's configuration parameters. Therefore, when scanning is not working, turn your printer off and back on then. While turning off the printer, make sure to unplug its cable too. And again, plug your printer back in and turn it on (after 10 to 20 minutes).

Reinstall HP Printer Software

1. Press Windows, type control, and open the top result.

2. Move to Programs and select Uninstall a program there.

3. In the next step, select the HP printer software from the list and choose Uninstall.

4. Press Windows then. Enter printers & scanners and open the top result.

5. Once you find your printer, select the Remove button.

6. When Hp printer support page opens, go to the search box and enter your model to find appropriate drivers.

7. Make sure to select the latest driver from the list. And then download it for your Windows 10/11.

8. Finally, double-click on the downloaded file.

Reinstalling drivers is the best solution for scanning-related issues.

Open HP Print & Scan Troubleshooter

1. First, confirm that your printer is on and check whether it is properly connected to your laptop. Now, go to the HP customer support page and select HP Print and Scan Doctor to download the troubleshooter.

2. Now, open the software's window by clicking on HPPSdr.exe.

3. After clicking Start, choose the printer that doesn't scan.

Troubleshooters will then notify you if any errors are detected and get fixed.

Ensure that Windows Image Acquisition Service is Enabled

1. Launch Run first.

2. Type services,msc, and then press Enter.

3. Once you click on the Windows Image Acquisition service, properties will open.

4. In the next step, choose Automatic on the startup type drop-down menu ( if WIA is disabled). Tap Ok to save the changes made.

5. Make sure to enable essential services as outlined below.

Turn Off Windows Defender Firewall

1. First, press the Windows key, input Windows Defender Firewall, and choose the first result.

2. Navigate to the left panel and click Turn WindowsDefender Firewall on or off.

3. Choose the radio button next to Turn off Windows Defender Firewall.

Reset Printer as well as Scanner to Factory Default Settings

You can try resetting your printer to factory default settings to fix scanning issues. Though factory default processes can vary from printer to printer, you will probably find this option within the Setup or Tools menus on the printer's control panels. Moreover, you can check the printer's manual for the process.

Run a System File Checker Scan

1. Click Windows and enter cmd to open the top result as an administrator account.

2. Then paste or type the command - sfc/scannow and press Enter. The system file checker will then check for corrupted files and repair them as well.

Conclusion

If you encounter a HP envy printer not scanning issues, ensure to carry out all the steps outlined above. The solutions described in this post are apt for Windows 10 and 11. For more, you can have a quick walkthrough of some of the frequently asked questions listed below.

Frequently Asked Questions