FAQ

Q: How do you find the map ?

A: In order to locate the relevant exit-route map, that coincides with the current building that you are in, first you must be physically inside the building. This is to ensure connectivity between the smart fire alarm and your mobile device. From there, all a user has to do, is open the app and navigate to the map section. On the application, there will be a tab that has the virtual map on the left-hand side of the screen. 

Q: Do you install the initial fire alarm within the building?

A: Yes, our company offers installation for our smart fire alarm units. The cost is $200 per fire alarm unit to be installed. More detailed price requests can be inquired. The process remains hassle-free, thanks to our team of experienced technicians.

Q: Do you offer discounts for bulk orders?

A: Yes, we offer discounts for bulk orders. Please contact customer service for more information on bulk pricing and ordering.

Q: How do I submit a payment?

A: Payment methods are available via a number of methods. 

1) Navigate to the payment section of the website. 

2) Enter the required information, and select your desired package.

3) Select your payment method, such as credit card, debit card, or bank transfer.

4) Enter your payment information, including your card number or bank account details, and any other required information.

5) Review the payment details to ensure everything is correct.

6) Submit the payment.

Q: What payment methods do you accept?

A: Currently, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and other third-party payment processors.

Q: Is SmartAlarm available for Android?

A: Yes, our mobile friendly app is available on both iOS and Android. We aim for accessibility for our user's and proudly support all mobile operating softwares.

Q: What if I can't get to the first exit suggested in an emergency? 

A: In the event that a user is unable to get to the first exit suggested, there will be additional back-up routes listed on the app, in case one route is initially blocked. Our app is designed to provide many alternatives, and back-up plans, to ensure safety and peace-of-mind to our user's.

Q: How can I contact customer service?

A: You can contact customer service by emailing us at SmartAlarmInc.info@gmail.com, by using the contact form, on our Contact Us page, or by reaching out to one of our team members via the contact information provided on the Meet the Team page. To speak directly to a representative, you can contact our customer service department at (631) 673-1537. We typically respond to inquiries within24 hours.

Q: How do I unsubscribe from your email list?

A: To unsubscribe from our email list, click on the "Unsubscribe" link at the bottom of any marketing email you receive from us. You can also contact customer service and request to be removed from our email list.

Q: What is your refund/return policy?

A: We want you to be completely satisfied with your purchase. If you are not satisfied, you can return your item and request a refund, at any point for a full refund or exchange. Please see our Return Policy for more details.