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Customer Portal
CS Ops Handoffs
Prices and SKUs
Return Labels
CS Promo Codes
Carrier Contacts
What's The Latest? 👋
Return Approvals
August 22, 2025
CS reps are to strictly follow the Return Approval Authorities Matrix when seeking approvals for returns.
One-Time Purchases
August 20, 2025
Flexible Shopping: One-Time Purchases are Here! LIVE for New & Returning Customer🎉
Clumping for Automated Litter Boxes or Litter Robots
August 19, 2025
While our non-clumping work great with automatic litter boxes and litter robots, we do not recommend our Clumping PrettyLitter for these devices.
Say Hello to Greenies!
August 15, 2025
Introducing Feline Greenies Oven-Roasted Chicken Dental Treats: a delicious and
#1 vet-recommended cat treat.
Safety Data Sheets
August 7, 2025
This provides comprehensive information relating to occupational safety and health for the use of various substances and products.
Churn Buster: Billing Recoveries
July 30, 2025
This initiative aims to boost the CS Team performance—particularly the Productivity, Ticket Solves per Hour, and Occupancy Rates 🗲📈
Bulk Purchases: Quantity and Frequency Limits
July 11, 2025
Bag Quantity → Maximum 12 Bags per order
Frequency → Minimum 4 Weeks for Monthly
8lb Clumping SKU Discontinued
July 7, 2025
Legacy Clumping Customers have now been swapped to the 10lb Clumping PrettyLitter at the CX original price.
Refer-a-Friend Update
All customers, both new and existing, should be able to refer a friend at any time.
LB Post Purchase Upsell
Linnea LB is offered as add-on at checkout.
Some orders are partially paid.
Order On-Hold in Shopify
Orders will be automatically released for processing within a few minutes or hours.
Cancellation Confirmation
Emails will correctly specify the type of subscription that was cancelled.
Something to Keep in Mind 🤓 .....
We're now on Amazon.com!
Fulfillment Update
May 1, 2025 : No more OTTAWAUS tag
May 1, 2025 : No more OTTAWAUS tag
Referral Offer
New Friend Reward:
Free Litter Mat + 20%
Advocate Reward:
$24 off on next order
Passwordless LoginNo Password Needed!Email with the magic link will be sent.
P.O. Box AddressRestricted at Canada CheckoutPhysical Address required: New Customers
IAMS on PortalCat Food Bags Size: 7 lbPrice: $18.98 each bag
FedEx Delivery ManagerHelp customers manage their deliveries!
(1) Reroute Shipments,(2) Signature Upon Delivery
(1) Reroute Shipments,(2) Signature Upon Delivery
Promotional Offers 🛍️
PL Bday Promo
First bag for $14.99
*Not intended to be live yet but the link is working
Linnea Litter Box
Post-Purchase Upsell
Discount: 50% Off or $20
Offered at Checkout
*Valid for US Customers Only
Free Toys for Life
20% Off + Free Mystery Toy every shipment
*Valid for US Customers Only
IAMS X PL Bundle
1 PL Bag (6lb) + 1 Cat Food Bag (7lb)
$17.99 on First Bundle
$39.99 Recurring Orders
*Valid for US Customers Only
Get 30% Off With Your First
2-Month Supply of PrettyLitter
*Valid for 2-Month Supply Only
*Valid for US Customers Only
Free Bag When You Reactivate
Code: BUNDLE24 for $24
*Applies to Inactive Customers
*Valid for US Customers Only
CS Process Guidance ⚙️
RUSH: Order Prioritization
Warehouse Outreach
Friend Referral Validation
Narvar Returns
CS Ops Handoff Process
Last Updated: August 25, 2025
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