Technology Work Order for Teachers and Staff

Please send an email to help@premontisd.net with a description of your issue and a trouble ticket will be generated. Please include as much relevant information as possible.

We are excited to introduce NinjaOne Ticketing, our new system for submitting and tracking technology support requests across the district.

NinjaOne will help us respond to issues more efficiently by allowing you to:

• Submit technology help requests in one central location

• Track the status of your request in real time

• Improve communication and response times from the Technology Department

How this helps you:

Using NinjaOne ensures your request is documented, prioritized, and resolved as quickly as possible—no more lost emails or unanswered messages.

To submit a Technology Ticket just simply email: help@premontisd.net

Please include the following: 

Describe the Issue

1. Enter a clear title for your request (example: Projector not turning on).

2. In the email, explain:

   • What is not working

   • When the issue started

   • Any error messages (if applicable)

 Thank you for your continued support as we work to improve technology services for Premont ISD.

If you have any immediate questions, please contact the Technology Department.

Under the Chromebook Agreement that is signed during registration, it is the responsibility of the student and family to take care of their assigned device. Any repair or damage-related costs are the responibility of the student and parent/guardian. The current replacement cost of a Chromebook is $400 which includes the cost of the device, licensing, and setup. Each incident is evaluated on a case-by-case basis to determine whether a fee is to be assessed. Below are the current fees:

• Damaged Screen: $100

• Damaged Keyboard/Top case: $80

• Missing Charger: $20

• Per missing key on keyboard: $10 each - or cost of keyboard replacement, whichever is less.