2025-2026 Technology Work Order for Teachers and Staff. Please send an email to help@premontisd.net with a brief description of your issue and a trouble ticket will be created. 

We are excited to introduce NinjaOne Ticketing, our new system for submitting and tracking technology support requests across the district.

NinjaOne will help us respond to issues more efficiently by allowing you to:

• Submit technology help requests in one central location

• Track the status of your request in real time

• Improve communication and response times from the Technology Department

How this helps you:

Using NinjaOne ensures your request is documented, prioritized, and resolved as quickly as possible—no more lost emails or unanswered messages.

To submit a Technology Ticket just simply email: help@premontisd.net

Please include the following: 

Describe the Issue

1. Enter a clear title for your request (example: Projector not turning on).

2. In the email, explain:

   • What is not working

   • When the issue started

   • Any error messages (if applicable)

 Thank you for your continued support as we work to improve technology services for Premont ISD.

If you have any immediate questions, please contact the Technology Department.