Organising committee and References

Danziger, PM. (2020, August 23). Consumer psychology is the only constant in a changing retail market. Forbes. https://www.forbes.com/sites/pamdanziger/2020/08/23/consumer-psychology-is-the-only-constant-in-a-changing-retail-market/?sh=4e9d96997003

Grewal, D., Herhausen, D., Ludwig, S., & Ordenes, F. V. (2022). The future of digital communication research: Considering dynamics and multimodality. Journal of Retailing, 98(2), 224-240.

Jeanpert, S., Jacquemier-Paquin, L., & Claye-Puaux, S. (2021). The role of human interaction in complaint handling. Journal of Retailing and Consumer Services, 62, 102670.

Noble, S. M., Mende, M., Grewal, D., & Parasuraman, A. (2022). The Fifth Industrial Revolution: How harmonious human–machine collaboration is triggering a retail and service [r] evolution. Journal of Retailing.