Frequently Asked Questions

Try clear your browser cache and cookies.  Then sign in using Google (your student email account).

If you just registered at your school, please wait until the day you are supposed to start attending classes to activate your account.  If on the day you start attending classes you still cannot activate or log in to your account, please fill out this form and your site tech will contact you as soon as possible.

Have you forgotten your password, the answers to your password responses or email address?

Please fill out this form and your site tech will contact you as soon as possible.

Please shut down your device (not just close the lid, completely power it off ), wait for a few seconds, turn it back on, log in with your school Google account, wait until you see all icons loaded, and try again.  Remember to completely shut down your computer at least once a week to ensure you have the latest updates.  

Please fill out this form and your site tech will contact you as soon as possible to set an appointment.  Note that the charge for a Chromebook replacement is $250, Screen replacement is $60, and a charger replacement is $25.  You can pay by check payable to PUSD  with your student name and student ID on the memo.  For more details about it, please read page 137 of the PUSD Student/Parent Handbook.

Before a meeting, go to https://meet.google.com and click at the Settings icon.  Choose a setting you want to change:

• Microphone—Select your microphone device;

• Speakers—Select your speakers. To test your speakers, click Test.

Please fill out this form and your site tech will contact you as soon as possible.