Client Signatures

Client Signatures 

In accordance with the Department of Insurance, It is the responsibility of a licensed agent to make sure they obtain and retain record of client signatures for all written policies. Not having these can cause E&O claims to come back on the agent and also cause Platinum to be out of compliance with carrier partners. It is important to have sound procedures in place so that we don't run into any problems down the line that could jeopardize an agency's access or a carrier appointment.

These signatures must be stored under their insured’s account in NowCerts with the exception of applications that are sent out and stored by the carrier itself. If the e-signature documents are sent from the carrier, it is still the agent’s responsibility to follow up and make sure the insured signs them and that they appear on the carrier site. The agent will then need to write a note in the insured's NowCerts account confirming that the applications have been signed and are stored on the carrier site.

Auditing and Penalties

Platinum will check each policy that comes into its systems as follows:

1. One month after the effective date of the policy, we will do the first check. If there is no signed app on file, we will send out a notification letting you know and you will be charged a $5.00 penalty. Once you have received and uploaded the signed document from the insured, please reply to the email that was sent to you and let us know so that we can mark it as resolved.

2. Two weeks after the initial check, if we have not received a response from you indicating that the signed document is on file, we will send another notification and you will be charged with a $25.00 penalty.

3. Two weeks after that, meaning 2 months following the effective date of the policy, if you have not notified us that the signed document is on file, we will turn off your access to the carrier that is missing the signed application.

4. Please note, if you have lost carrier access, once the signed app is in Nowcerts and reported to Novier, it can take up to 3 business days to have your access restored.