Parent Portal Tips

Here is a list of FAQ's specific to the Parent Portal

How can I resolve the error “Invalid Username or Password” at login?

Often the reason is that the wrong username is being used. The username is not the email address.

If you are able to log into the website, but not the app, this may be due to a capitalization error. The website is not case sensitive in the username field, but the app is.

To request your exact username:

Navigate to the web portal: https://powerschool.plainedgeschools.org

Click the link Forgot Username or Password?

Click on the Forgot Username

Enter the email address that was used register, and click Enter

You’ll receive an email from the district with the correct capitalization of your username

You can also check with your school to determine the correct username.

Once you have your username and email you can reset your password on the same screen.

Where is my child's Google login information?

Your child’s Google account information can be found in the “Teacher Comments” section of the Parent Portal.

You will see this section on the right side toward the bottom of the page.

  • Network Login is the username

  • Email is the username@plainedgeschools.org

  • Network Password is the Google password

This will be your child's Plainedge account credentials for various apps and software.

Where can I access the report card?


  1. Log in, and go to the left side menu and click on the Student Portfolio link.


  1. The portfolio will open in a new tab in your browser.


  1. Use the menu below to select the report that you would like to see.

  2. The report should open in a new browser tab

Where can I access the Trimester 3 Progress Report?

*For Elementary Schools Only

  1. Log in to the Parent Portal, and go to the left side menu and click on the Student Portfolio link.

  1. The portfolio will open in a new tab in your browser

  1. Use the menu options below to select Report Cards (Common Core)

  2. Then select T3 Progress Report > 2019-2020 option

  3. The report should open in a new browser tab (enable pop-ups)

When I click the “Student Portfolio” why doesn’t it open?

The student portfolio may not open in Safari on a Macbook or iPad. Try to open the portfolio in Google Chrome and see if the portfolio opens up in a new tab. Check pop-up blockers in the browser settings that might be blocking the new tab from opening.

When I select the report card why doesn’t it open?

*Enable Pop-ups in your browser

Your browser might be blocking pop-ups. Here’s what to do:

  1. At the top of the screen In the URL bar there might be a small image that appears to the right side.

  2. In the image, the icon to left of the star icon.

  3. Click that icon and then select allow “pop-ups”. Click Done.

  4. Reload the page and then select the report again and it will open in a new tab.

  5. Depending on the browser the icons may look different.

How do I Disable Pop-up Blockers?

CHROME (WINDOWS)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)

  2. Select Settings.

  3. Click Advanced at the bottom.

  4. Under Privacy and security, click the Site Settings button.

  5. Select Pop-ups and redirects.

  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.

  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (WINDOWS)

  1. Select the three horizontal bars in the upper right corner.

  2. Select Options.

  3. Select the Privacy and Security tab.

  4. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.

  5. To allow specific pop-ups, click Exceptions and enter the URL(s).

  6. Close the window.

  7. Click OK.

INTERNET EXPLORER (WINDOWS IE 8 AND EARLIER)

  1. Click Tools.

  2. Click Pop-up Blocker.

  3. Click Turn Off Pop-up Blocker.

INTERNET EXPLORER (WINDOWS IE 9 AND LATER)

  1. Click the GEAR icon and select Internet Options.

  2. Select the Privacy tab.

  3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.

  4. Click the Settings button to disable pop-up blockers for specific sites.

  5. Click OK.

CHROME (MAC)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off the pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three dots in the upper right corner)

  2. Select Settings.

  3. Click Advanced at the bottom.

  4. Under Privacy and security, click the Content Settings button.

  5. Select Pop-ups and redirects.

  6. To disable the pop-up blocker uncheck the Blocked (recommended) box.

  7. To enable pop-ups on specific sites, check Blocked (recommended) and click Add next to Allow and enter the URL(s).

FIREFOX (MAC)

  1. Select Preferences from the Firefox menu.

  2. Select the Privacy and Security tab.

  3. To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions.

  4. To allow specific pop-ups, click Exceptions and enter the URL(s).

  5. Close the window.

  6. Click OK.

SAFARI (MAC)

  1. From the Safari menu, select Preferences

  2. Click Websites at the top of the window

  3. Select Pop-up Windows.

  4. To disable the pop-up blocker select Allow next to When visiting other websites.

  5. To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select Allow next to the name of the site.


How can I update my personal information for the school district?

The Infosnap YRU (Year Round Update) in the PowerSchool Parent Portal provides you with the ability to update your contact information and emergency contact information at any time throughout the school year. In using this feature you will not have to call your child’s school office personnel to have them update your contact/emergency contact information. You can make any needed changes right from the parent portal and the changes will be made in the PowerSchool Information System automatically.

How to Submit a Change via Year Round Update (YRU)?

  1. On the PowerSchool Parent Portal start page, click YRU from the left side navigation menu.

  1. The Year Round Update screen appears.

  1. Update the necessary information and then click Submit.

Where can I update my notification / email settings?

In the left side menu, there is an option to set up your notifications.

Parents can opt-in to receive a "Grade Summary", and/or "Attendance" emails on a weekly or daily basis.

What information can you update using Year Round Update in the PowerSchool Parent Portal?

You can update for yourself and your desired emergency contacts:

  • Home Phone

  • Work Phone

  • Cell Phone

  • Email

  • Employer

  • Emergency Contact Name (and Relationship to child)


How do I Opt-in to Text Alerts?

Communication between school and home is extremely important at Plainedge Public Schools. To provide valuable ongoing correspondence, the district utilizes the School Messenger system to deliver emails, phone calls and text messages with important information about events, school closings, safety alerts and more. Your email address and phone numbers have been added to our system based on your registration packet and parent portal updates. However, in order to participate in text messages, you must indicate your willingness to receive messages to your phone. The process is simple and only takes a few seconds to complete.

Simply text “Y” or “Yes” to 67587

Click here for more information

You will want to repeat the opt-in process for any wireless numbers that you wish to include.