Our Processes

A constantly evolving Organization

Piping Experts is a PROCESS Driven, professionally managed organisation

It is a symphony of seamlessly integrated processes

All our processes follow the 'Theory of Constraints' (TOC). The video on the right demonstrates our Process Pholosophy

Process Components:

Workflows & SOPs

    • Workflows bring uniformity to the way things are done

    • Eliminates dependence on Memory

Check Lists

    • Checklists for every Task ensures all Steps are covered

    • Eliminates dependence on Skill

MIS - Management Information Systems

    • We believe in, Measurement drives Behaviour

    • All processes are measured on 4 Counts : Quantity, Quality, Cost & Time

    • These Numbers are weekly monitored, and corrective actions taken, for maximum efficiency

    • MIS Parameters is directly linked to Employee KRAs for Appraisals

Escalations

    • Escalations are caused when a process fails

    • And Failures are Wow!

    • We treat Escalations as opportunities to improve our Processes

    • This ensures the same failure does not recur

    • The result is a Constantly Evolving System