Pinnacle ensures system reliability and integrity of your CSG Citrix infrastructure is a major undertaking and many IT teams don’t have enough resources or the right tools and expertise. Pinnacle provides Managed Services; explore our unique capabilities below.
IT Operations
IT Operations
We facilitate improved operations with new CSG Citrix implementations and updates requires timely rollout for your user base. Our services include supporting your rollout plan, identifying user groups and workflows, configuring your CSG Citrix environment, adding users to groups. After adding new users, we’ll continue to monitor operations and make any required changes to optimize performance and functionality.
IT Stabilization
IT Stabilization
Our team works behind the scenes to correct configuration issues within your infrastructure by targeting and fixing a defined set of issues. Our services include an environment assessment, root cause analysis, and change, release, and configuration management.
IT Management
IT Management
Our Managed Services brings your CSG Citrix infrastructure under control. We optimize system uptime, we work proactively to make sure patches and upgrades are handled promptly and smoothly. We also work reactively to address performance issues. This offering includes, problem management, capacity planning, and change and release management. Integration with your support desk allows us to address existing trouble tickets. Our team is also available for new project planning, including system rollout assistance to help meet you IT goals.
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