About Pilina

About Pilina Global Events and Sourcing

At Pilina Global Events & Sourcing, connection is at the heart of everything we do. Founded in Hawaii and working with clients across the globe, we specialize in boutique hotel sourcing and event management that feels personal and effortless.

From finding the right venues and negotiating contracts to managing logistics, AV strategy, and post-event reporting, we make sure every detail is handled — so our clients can focus on a stress-free experience knowing they got the best value, with the best people - and the time to focus on the event’s bigger picture.

Our name, “Pilina,” meaning connection or bonding in Hawaiian, reflects our mission to bring people and ideas together to create lasting impact.

Mission

Bringing people and ideas together —making events more impactful, purposeful, and connected. We do this by partnering with our clients, providing expert guidance, and keeping their goals at the center—with professionalism, kindness, and integrity at our core .

Vision

To lead the future of events by combining expertise, creativity, and heart—making every gathering a force for connection, purpose and positive change.

Core Values

Integrity & Kindness: Be transparent, keep promises, be kind, and do the right thing.

Connection & Playfulness: Build relationships that outlast any single event. Relationships first; outcomes follow.

Client-First: Design around their goals and needs, not our habits or assumptions

Mastering & Innovation: Pursue excellence, leverage new tools, and lead with heart.

Continuous Growth: Keep learning, share what we know and elevate each other.

Company Culture

We foster a friendly, collaborative environment that’s committed to integrity, excellence, and building strong relationships. We believe in playfulness paired with professionalism, and our team is known for being responsive and supportive in everything we do. We rely on our code of conduct to guide us in how we work with each other and with our clients.

Code of Conduct

At Pilina, accountability and integrity are non-negotiable. Every contractor is expected to follow our company code of conduct. As a member of our team, we rely on every individual to be an active participant in the creation of an outstanding, collaborative work environment. This means that you not only engage at this level, but you also hold others to this standard. We understand that this level of accountability is not for everyone but here at Pilina, it is a foundational requirement. We choose-every day-to hold ourselves and others accountable to the following standards:

Respect and Courtesy

Treat every person you engage you or approaches you with respect and courtesy.

When people contact you, make sure they are glad they did so and believe they came to the right person, even when you need to refer them to someone else.

Approach others with a visible respect for their schedule and for commitments they may and have already made to others. Ensuring contact with you is a positive experience each and every time.

Communication: responsive, warm and thorough

Be responsive and communicative with clients and with team members.

Assure a response within 1 business day that you have received communication and a follow-up regarding timeline of response, next steps, etc.

Be kind, thoughtful and professional always. Refer to the communication guidelines.

Bring Positive Energy and Enthusiasm

Bring gratitude to each day. Show up solution-oriented; you greet/acknowledge clients and teammates; phone/video tone is warm and professional.

Be Accountable and Open

Be willing to listen, learn from and understand others. Invite feedback and act on it.

Be emotionally intelligent and self-aware.

Be accountable for your actions.

Add Value

Make sure that your participation adds value in meetings, emails, phone calls, and when you interact with clients and other team members.

Focus on Your Outcomes and Results

Clearly understand the client’s goals!

Know your outcomes and standards expected of you in your position.

Be Flexible and Adaptable

We are a small business. Outcomes, standards, responsibilities, approaches, methodologies and strategies will change from time to time, sometimes with your consent and approval, and sometimes without. Be able to adjust quickly to changing priorities and conditions and be able to cope effectively with complexity and change.

Stay Calm

Especially Under pressure: Be able to remain consistent, professional, courteous, respectful and enthusiastic when under heavy pressure and stress. Professionalism is never optional. You focus on de-escalation and focus on next best step

Solution Focused

Acknowledge and embrace that we will always face problems and challenges.

Be Creative and Innovative

Work to create new and innovative approaches to problems. Find new ways to meet clients’ needs, identify more efficient ways to meet your own outcomes.

Always be learning, growing, and improving yourself

Commit to continuous learning in skills, mindset and teamwork. Demonstrate a continuous desire to learn. Help others grow with you

Team Accountability

You address misses respectfully and promptly and reinforce our standards in real time. You model the standards and elevate others to be the best of who they are.

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